Support and Staging Engineer

Workstream; Carrollton (TX); On-site; USD 85,000 - 130,000; Full time

Benefits offered by this job

PTO 15 days

Sick days 7

Medical, dental & vision insurance

Clear growth path to Team Lead

Job summary

SIMStation is seeking a full-time Support and Staging Engineer in Carrollton, TX to support multiple phases of the client lifecycle, including service contracts, AV system staging, configuration, testing, troubleshooting, documentation, and customer communication.

Responsibilities include technical support for contract clients, staging and QA of AV systems, project coordination, and producing thorough technical documentation. Growth toward a Team Lead role is anticipated within 6–12 months.

Qualifications

• 10+ years of experience with advanced proficiency in professional audio‑video systems staging and support.
• Experience configuring and testing A/V and server/PC systems in a staging lab environment.
• Experience with AV over IP systems, including DANTE audio, network video switchers, and related technologies.
• Strong knowledge of rack building, cable management, cable testing, certification, and labeling.
• Experience providing clients with high‑level remote technical support.

Responsibilities

• Provide technical support for service contract clients and high‑level remote support.
• Provide exemplary customer support and clear internal and external communications.
• Troubleshoot issues across AV, server/PC, networking, and SIMStation software environments.
• Configure, test, and troubleshoot AV systems in the Carrollton, TX office.

Skills

AV systems staging

Remote technical support

Documentation & BOMs

Project coordination

Communication & ownership

Education

CTS-I certification

Job description

Support and Staging Engineer

Carrollton, TX

SIMStation is currently searching for a full-time Support and Staging Engineer to support multiple phases of the client lifecycle, including service contract support, AV system staging, configuration, testing, troubleshooting, documentation, and customer communication.

What can we offer YOU?

• Salary compensation commensurate with experience
• 15 days of paid time off (PTO) and 7 sick days
• Comprehensive benefits package including medical, dental, and vision insurance
• Opportunity to contribute to a mission‑driven organization advancing healthcare education and simulation technology
• Clear growth path toward the Support & Staging Team Lead role within the first 6‑12 months

Qualifications

• 10+ years of experience with advanced proficiency in professional audio‑video systems staging and support
• Experience configuring and testing A/V and server/PC systems in a staging lab environment
• Experience with AV over IP systems, including DANTE audio, network video switchers, and related technologies
• Strong knowledge of rack building, cable management, cable testing, certification, and labeling
• Experience providing clients with high‑level remote technical support
• Experience managing technical documentation, including network summaries, bills of materials, and signal flows
• Ability to learn and become proficient using internal SIMStation technologies and workflows
• Strong communication, ownership, and follow‑through with the ability to coordinate across project and technical teams
• Interest in growing into a Support & Staging Team Lead role within 6‑12 months as performance and department needs evolve
• Knowledge of low‑voltage installation standards and construction processes is preferred
• CTS‑I certification is preferred
• Medical simulation experience is a plus

Responsibilities

Technical Support & Client Service

• Provide technical support for service contract clients
• Provide clients with high‑level remote technical support
• Provide exemplary customer support and clear internal and external communications
• Troubleshoot technical issues across AV, server/PC, networking, and SIMStation software environments

AV System Staging, Configuration & Quality Assurance

• Configure, test, and troubleshoot AV systems in the Carrollton, TX office
• Ensure quality of AV system staging using SIMStation specifications and checklists
• Perform configuration and testing of A/V and server/PC systems in a staging lab environment
• Support AV over IP systems, including DANTE audio, network video switchers, and related technologies
• Support rack building, cable management, cable testing, certification, and labeling standards

Project Coordination & Technical Documentation

• Study system drawings, specifications, and technical manuals for planning, staging, and post‑install testing/support
• Review project designs with the project team for accuracy, completeness, and system performance
• Create and manage accurate technical documentation, including network summaries, bills of materials, signal flows, and related project documentation
• Coordinate closely with Project Management and technical teams to support successful project execution and client readiness

Process Improvement & Leadership Development

• Provide critical feedback for the continual improvement of Support & Staging department processes, standards, and checklists
• Learn and become proficient using internal SIMStation technologies, including ticketing systems, proprietary software, and department workflows
• Demonstrate ownership, follow‑through, and consistent technical judgment in support and staging activities
• Develop the skills needed to coordinate work, communicate priorities, and grow into a future Support & Staging Team Lead role