Lead Installation Technician

Education Management Solutions, LLC.; Pennsylvania; On-site; USD 70,000 - 90,000; Full time

Job summary

Education Management Solutions, LLC. is seeking a Lead Installation Technician to lead the deployment of innovative audio-visual and IT solutions at client sites across the United States. This role demands a knowledgeable leader with proven expertise in AV systems, who can manage installation teams while ensuring quality and efficient project completion.

The ideal candidate will have a minimum of 5 years of experience within audio-visual installations and must be comfortable traveling frequently for work. This is a fantastic opportunity to join a dynamic team dedicated to enhancing operations in education and healthcare sectors.

Qualifications

• Minimum 5 years in audio-visual system installation.
• Leadership experience required.
• Strong technical skills in AV, IT, and networking.

Responsibilities

• Lead installation and integration of audio-visual solutions.
• Supervise installation teams and ensure project standards.
• Troubleshoot technical issues in AV systems.

Skills

Audio-visual installation experience

Leadership and management experience

Information technology background

Networking knowledge

Systems integration skills

Tools

Crestron control systems

BIAMP programming

Low-voltage cabling

Job description

At Education Management Solutions, we merge essential information across environments, helping organizations align performance and capabilities between education, training, and active provider care. EMS solutions seamlessly connect and analyze competency-based performance data for curriculum assessment and student performance tracking. Additionally, our open architecture removes silos across OEM hardware, simulation training tools, video conferencing, learning management systems, and external data sources for reporting. Fusing performance observations and measurements across immersive reality, hands‑on education, and classroom instruction; EMS provides a comprehensive learning backbone that elevates the discipline of healthcare anytime, anywhere.

About the role

Education Management Solutions (EMS) is seeking a Lead Installation Technician to oversee the deployment of SIMULATIONiQ audio-visual and information technology solutions at customer sites. As the on-site technical leader, you will be responsible for guiding installation teams, ensuring projects are completed safely and efficiently, and delivering high-quality solutions that exceed customer expectations.

This role combines technical expertise, leadership, and customer engagement. The ideal candidate is a hands‑on problem solver who thrives in a fast-paced environment, enjoys leading teams, and is passionate about delivering exceptional technology solutions.

What you’ll do

• Lead the installation, integration, testing, and commissioning of audio-visual, IT, and simulation technology solutions at customer locations.
• Serve as the primary on-site representative for EMS, collaborating with clients, contractors, vendors, and internal teams to ensure successful project delivery.
• Supervise and mentor installation technicians, providing technical guidance and ensuring adherence to quality, safety, and project standards.
• Troubleshoot and resolve technical issues related to AV systems, networking, control systems, and integrated technology solutions.
• Coordinate with Project Managers, Engineering, Client Support, and Operations teams to meet project schedules, deliverables, and customer expectations.
• Manage inventory, equipment tracking, shipping and receiving activities, and RMA processes to support project execution.
• Conduct system testing, quality assurance reviews, and client acceptance activities to ensure successful project completion.
• Maintain accurate project documentation and contribute to continuous improvement initiatives.
• Travel to customer locations throughout the United States and internationally as required.

Qualifications

Required Experience

• Minimum of 5 years of experience installing audio-visual systems in commercial and/or residential environments.
• Prior leadership or management experience.
• Background in information technology, networking, and systems integration.
• Ability to obtain InfoComm CTS-I certification within 12 months of employment.

Technical Skills

• Experience with Crestron control systems.
• Working knowledge of BIAMP programming and audio DSP systems.
• Proficiency in low-voltage cabling, termination, cable management, and AV/IT systems integration.
• Strong understanding of Windows operating systems, Windows Server environments, networking, and enterprise technologies.
• Ability to read and interpret wiring diagrams, technical schematics, architectural drawings, and system design documentation.
• Experience troubleshooting AV, networking, and integrated technology solutions.

Additional Requirements

• Valid driver's license.
• Ability to travel up to 60%, including international travel.
• Valid passport or ability to obtain one.
• Ability to obtain and maintain required clearances for work on government and secure client sites.
• Strong communication, leadership, organizational, and problem-solving skills.