Support Analyst — Privacy Platform Expert

OneTrust, LLC; Atlanta (GA); Híbrido; USD 32 000 - 51 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Office-first culture

Three days in office per week

Career development opportunities

Resumo da oferta

OneTrust, LLC is seeking a Support Analyst in Atlanta to join the customer experience team. You will handle Level 2/3 support cases, troubleshoot complex issues, and deliver pragmatic solutions to customers while keeping them updated throughout the process.

You will collaborate with product teams, develop platform knowledge through ongoing training, and contribute to knowledge bases. Strong communication, analytical skills, and a willingness to work flexible shifts are essential.

Qualificações

• Experience with the OneTrust Privacy platform or relevant technical skills.
• Proficiency with web/mobile development stack (HTML, CSS, JavaScript, React).
• Ability to learn rapidly and master the OneTrust platform.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.

Responsabilidades

• Take Level 2/3 support cases and troubleshoot with customers.
• Autonomously manage a varied workload of customer support cases with regular updates to customers.
• Collaborate with product teams to troubleshoot issues and provide solutions.
• Develop and maintain deep knowledge of OneTrust platform areas through training and office hours.
• Build privacy industry expertise and maintain certifications (e.g., CIPP/E, CIPM).
• Contribute to the support community with knowledge articles and process improvements.
• Work independently to manage time and meet performance levels.

Conhecimentos

Privacy platform

HTML/CSS/JS/React

APIs/integrations

Analytical skills

Communication skills

Learning ability

Troubleshooting

Development processes knowledge

Formação académica

Bachelor's degree or equivalent experience

Ferramentas

OneTrust platform

Descrição da oferta de emprego

OneTrust, LLC is seeking a Support Analyst in Atlanta to join the customer experience team. You will handle Level 2/3 support cases, troubleshoot complex issues, and deliver pragmatic solutions to customers while keeping them updated throughout the process.

You will collaborate with product teams, develop platform knowledge through ongoing training, and contribute to knowledge bases. Strong communication, analytical skills, and a willingness to work flexible shifts are essential.