Privacy Platform Support Analyst

OneTrust; Atlanta, San Francisco (GA, CA); Híbrido; USD 59 000 - 78 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Healthcare coverage

Flexible PTO

Equity RSUs

Annual performance bonus opportunities

Retirement account support

Paid parental leave

Resumo da oferta

OneTrust is seeking a Support Analyst to join the Global Customer Support team. You will provide ongoing technical support, troubleshooting, and pragmatic solutions to customers. You will learn the OneTrust platform, work with product teams to resolve issues, and develop deep privacy platform expertise.

You will manage a varied workload, communicate clearly with customers, and strive to meet SLAs. Flexibility for shifts and weekends is expected to support coverage and new releases.

Qualificações

• Degree, higher education qualification or 3-5 years' work experience in a similar role.
• Ability to learn rapidly, and master the OneTrust Privacy platform.
• Complex analytical problem-solving skills.
• Continuous improvement mindset and ability to contribute to process improvement.
• Excellent written and verbal communication skills across phone, video and email.
• Ability to troubleshoot complex, web-based software suites.
• Willingness to work alternative shift patterns (late shifts, weekends).

Responsabilidades

• Take support cases from Level 2/3 support queues and troubleshoot with customers.
• Manage a varied workload and keep customers updated on progress.
• Collaborate with product teams to troubleshoot issues and identify root causes.
• Develop deep knowledge of OneTrust platform areas and supporting tech.
• Build privacy industry expertise and obtain CIPP/E or CIPM certifications.
• Create knowledge articles and contribute to process improvements.
• Work independently to meet performance goals and SLAs.

Conhecimentos

Customer support

Troubleshooting

Communication

Problem solving

Time management

Formação académica

Bachelor's degree or equivalent

Ferramentas

Docker

Kubernetes

OpenShift

Descrição da oferta de emprego

OneTrust is seeking a Support Analyst to join the Global Customer Support team. You will provide ongoing technical support, troubleshooting, and pragmatic solutions to customers. You will learn the OneTrust platform, work with product teams to resolve issues, and develop deep privacy platform expertise.

You will manage a varied workload, communicate clearly with customers, and strive to meet SLAs. Flexibility for shifts and weekends is expected to support coverage and new releases.