Support Analyst I, IT Service Desk

Invenergy LLC; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in energy solutions seeks a Support Analyst to provide technical assistance across its global operations. You will be the primary contact for helpdesk support, ensuring efficient resolution of technical challenges for a diverse user base. Ideal candidates should possess strong customer service skills, technical knowledge, and a proactive approach to problem-solving. This role offers a competitive hourly wage and a bonus structure, along with comprehensive benefits.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Qualifications

• 1+ year of related work experience in technology.
• Hands-on and remote helpdesk experience.
• Knowledge of computing and computer systems.

Responsibilities

• Provide competent, service-oriented support to end users.
• Monitor service desk tickets and lend expertise as needed.
• Perform Windows, Mac and mobile device software installations.

Skills

Customer Service

Technical Support

Problem Solving

Education

Bachelor's degree in information technology

Tools

Windows PCs

Android

iOS

Job description

Invenergy drives innovation in energy. Powered by decades of entrepreneurial experience and unparalleled execution, we solve the energy challenges facing our customers and communities. We provide power generation and storage solutions at scale around the world to create a cleaner energy future. We develop. We build. We own. We operate. We are Invenergy.

This position will be open for application for at least 3 calendar days from the posting date. This position will remain open for application based on business need, which may be before or after the 3-day posting window.

Job Description

Position Overview:

As a Support Analyst you will provide technical and troubleshooting assistance to employees across the organization, focusing on operational technology environments and Invenergy's project sites, as well as escalate and assist, in complex incidents and projects with other functional areas in IT. We are looking for an energetic, outgoing, customer service-oriented Helpdesk specialist to provide technical support to users both efficiently and responsibly. You will be on Invenergy’s IT front line solving end user technical challenges and providing support for all assigned technical areas for 1000 employees in 40+ locations around the world. The goal is to make sure that customer service is maintained to the standards required while providing technical solutions to business problems.

Responsibilities:

• Adhere to the company’s values and behaviors.
• Monitor service desk tickets, for yourself and team members, and lend expertise as needed
• Provide competent, service-oriented support to end users as primary point of contact for company helpdesk, both in person and remotely.
• Follow up with customers, provide feedback and see problems through to resolution.
• Perform Windows, Mac and mobile device software installations
• Research problems and identify trends.
• Escalate tickets to appropriate group as needed.
• Track, route and redirect issues to the correct resources.
• Perform some system administration tasks.
• Collaborate with organization counterparts and department team members.
• Plan and participate in appropriate change management and training activities.
• Produce training documentation and internal training guides.
• Preserve and grow your knowledge of IT procedures, products, and services.
• Perform other duties as assigned.

Qualifications:

• 1+ year of related work experience in technology.
• Knowledge of computing and computer systems, hardware, software, and peripheral equipment.
• Knowledge of computer security systems, procedures, techniques, and applications.
• Hands-on and remote helpdesk experience.
• Experience with Windows PCs AND Android/ iOS mobile devices.
• Eligible to work in the United States without the need for employer visa sponsorship now or in the future.

Preferred Qualifications:

• Bachelor's degree in information technology or related field.
• Technical certifications.
• Works well both alone and in a team setting.
• Excellent English written and verbal communication skills.
• Excellent customer service skills.

Base Pay

$26.00 - $30.00 USD Hourly
Bonus: 15%

The base pay range reflects the minimum and maximum target salary for the position. Invenergy considers a number of factors when determining base pay offers such as the scope and responsibilities of the position and the candidate's experience, education and skills.

In addition to base pay, the total annual compensation package may also include eligibility to participate in our bonus program(s) which are designed to reward individual and company performance. Your recruiter can share more about bonus eligibility for this position during the hiring process.

Invenergy offers a variety of other benefits including medical, dental and vision insurance, 401k, paid time off, etc.

Invenergy LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.