Support Analyst (Fully Remote)

Magpie Health Analytics, Inc.; United States; Remote; USD 40,000 - 70,000; Full time

Job summary

Magpie Health Analytics, Inc. provides analytics and application support for federal healthcare clients, focusing on customer service and improving digital health services.

Support specialists assist users with access, navigation, and routine issues across phone, email, chat, and ticketing platforms. The role emphasizes efficient ticket resolution and proactive problem identification for service improvements.

Qualifications

• Bachelor's degree or equivalent with troubleshooting experience.
• Experience with ticketing systems and strong customer service.
• Familiarity with healthcare technology and federal clients is a plus.

Responsibilities

• Provide support via phone, email, chat, or ticketing system.
• Manage tickets through resolution and document troubleshooting.
• Identify recurring problems and recommend improvements.

Skills

Troubleshooting

Customer service

Communication

Problem-solving

Education

Bachelor's degree or equivalent

Tools

Jira

ServiceNow

Salesforce

Job description

• Support federal healthcare clients using digital applications.
• Assist users with access, navigation, and routine issues.

Duties & Responsibilities:

• Provide support via phone, email, chat, or ticketing system.
• Manage tickets through resolution and document troubleshooting.
• Identify recurring problems and recommend improvements.

Minimum Qualifications:

• Bachelor's degree or equivalent with troubleshooting experience.
• Experience with ticketing systems and strong customer service.

Preferred Qualifications:

• Familiarity with CMS, HHS, or healthcare technology.
• Experience with Jira, ServiceNow, or Salesforce.

Magpie Health Analytics provides analytics and application support for federal healthcare clients. Their team is focused on customer service and improving digital health services.