Support Analyst 1 (1151176)

The Judge Group; Tempe (AZ); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Job summary

The Judge Group in Tempe, AZ is seeking an IT Support Analyst I to join a growing Field IT team supporting shop operations across multiple locations. You will be the first point of contact for technical issues, helping employees resolve system, network, and POS challenges so they can stay focused on delivering an exceptional customer experience.

We expect 2+ years of IT support experience, knowledge of Windows/macOS/iOS/Android, and familiarity with ticketing systems.

Qualifications

• 2+ years of IT Support, Help Desk, or Desktop Support experience.
• Experience troubleshooting hardware, software, printers, mobile devices, and network connectivity issues.
• Knowledge of Windows, macOS, iOS, Android, and cloud‑based applications.
• Familiarity with ticketing systems and incident management processes.
• Strong customer service, communication, and problem‑solving skills.
• Ability to work independently in a fast‑paced environment and participate in an on‑call rotation.

Responsibilities

• Provide Tier 1/Tier 2 support for POS systems, receipt printers, networks, mobile devices, and end-user technology.
• Respond to, prioritize, troubleshoot, and resolve support requests from field employees.
• Manage incidents through completion, ensuring timely follow-up and resolution.
• Troubleshoot LAN, WAN, VPN, and Wi‑Fi connectivity issues in remote environments.
• Escalate and coordinate with internal teams and vendors when necessary.
• Maintain accurate ticket documentation and contribute to knowledge base articles and support documentation.
• Support iOS, Windows, macOS, cloud applications, MFA, SSO, and other business‑critical technologies.
• Help improve system performance, standardize shop technology environments, and identify process improvements.

Skills

IT Support

Help Desk

Desktop Support

Customer Service

Problem Solving

Communication

Education

CompTIA A+ certification

Job description

Location: Tempe, AZ

Salary: $23.00 USD Hourly - $28.00 USD Hourly

Title: IT Support Analyst

Full Time Job: Yes

Rate: $23-$28

We're looking for an IT Support Analyst I to join a growing Field IT team supporting shop operations across multiple locations. In this role, you'll serve as the first point of contact for technical issues, helping employees quickly resolve system, network, and Point of Sale (POS) challenges so they can stay focused on delivering an exceptional customer experience.

What You'll Do

• Provide Tier 1/Tier 2 support for POS systems, receipt printers, networks, mobile devices, and end-user technology.
• Respond to, prioritize, troubleshoot, and resolve support requests from field employees.
• Manage incidents through completion, ensuring timely follow-up and resolution.
• Troubleshoot LAN, WAN, VPN, and Wi‑Fi connectivity issues in remote environments.
• Escalate and coordinate with internal teams and vendors when necessary.
• Maintain accurate ticket documentation and contribute to knowledge base articles and support documentation.
• Support iOS, Windows, macOS, cloud applications, MFA, SSO, and other business‑critical technologies.
• Help improve system performance, standardize shop technology environments, and identify process improvements.

What We're Looking For

• 2+ years of IT Support, Help Desk, Service Desk, or Desktop Support experience.
• Experience troubleshooting hardware, software, printers, mobile devices, and network connectivity issues.
• Knowledge of Windows, macOS, iOS, Android, and cloud‑based applications.
• Familiarity with ticketing systems and incident management processes.
• Strong customer service, communication, and problem‑solving skills.
• Ability to work independently in a fast‑paced environment and participate in an on‑call rotation.

Preferred Qualifications

• CompTIA A+ certification.
• Experience supporting POS systems, payment processing, loyalty platforms, or retail technology environments.
• Knowledge of LAN/WAN/VPN technologies and basic network troubleshooting.

Medical, dental, and vision insurance are available to qualified candidates who meet eligibility requirements.