Support Analyst

TEKsystems; Rockville (MD); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Retirement Plan

PTO / Vacation

Job summary

TEKsystems in Rockville, MD is seeking a Support Analyst to deliver frontline customer support for enterprise systems in a hybrid setting. You will handle inquiries, troubleshoot issues, assist with navigation and credentialing questions, and document interactions to ensure service excellence.

Strong communication, reliability, and a proactive approach are essential. The role involves collaborating with senior team members, working within a fast-paced environment, and supporting regulatory

Qualifications

• Customer service experience required.
• Excellent verbal communication skills.
• Excellent written communication and documentation skills.

Responsibilities

• Respond to incoming customer inquiries via phone and other support channels.
• Research, troubleshoot, and resolve user issues related to support center systems.
• Provide functional and navigational assistance to users.
• Assist customers with credentialing, account access, and system usage questions.
• Accurately document customer interactions, issues, and resolutions.
• Escalate complex issues to senior support staff and subject matter experts as needed.
• Develop knowledge of registration rules, procedures, and regulatory requirements.
• Utilize internal systems and software applications to research and resolve inquiries.
• Collaborate with peers, management, and stakeholders to support customer needs.
• Identify trends and proactively communicate recurring issues or concerns.

Skills

Customer Service

Verbal Communication

Written Communication

Reliability

Problem Solving

Technical Support

Willingness to Learn

Tools

Ticketing System

Job description

Location

Rockville, MD (Hybrid)

Pay

$18-$22/hour

Work Environment

This is a hybrid position requiring onsite attendance in Rockville, MD three days per week with remote work for the remaining days. The support center operates Monday through Friday between 8:00 AM and 8:00 PM EST. You will work within a collaborative support environment assisting industry professionals with regulatory systems, credentialing inquiries, and technical support while partnering with senior team members and subject matter experts.

Schedule

• Monday-Friday
• Support center hours between 8:00 AM and 8:00 PM EST
• Hybrid schedule with 3 days onsite and 2 days remote
• Full-time (40 hours/week) or Part-time (20 hours/week) opportunities available

Compensation And Benefits

Pay Rate:

$18-$22/hour

Duration

6-Month Contract

If Eligible, Benefits May Include

• Medical, Dental, Vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions available)
• Voluntary Life & AD&D (employee + dependents)
• Short-term and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program (EAP)
• Time Off / Leave (PTO, Vacation or Sick Leave)

About The Role

We are seeking a Support Analyst to provide front-line customer support for enterprise systems. This role is responsible for handling customer inquiries, troubleshooting system issues, assisting users with navigation and credentialing questions, documenting interactions, and delivering exceptional customer service. The ideal candidate is dependable, proactive, eager to learn, and possesses strong verbal and written communication skills.

Key Responsibilities

• Respond to incoming customer inquiries via phone and other support channels.
• Research, troubleshoot, and resolve user issues related to support center systems.
• Provide functional and navigational assistance to users.
• Assist customers with credentialing, account access, and system usage questions.
• Accurately document customer interactions, issues, and resolutions.
• Escalate complex issues to senior support staff and subject matter experts as needed.
• Develop knowledge of registration rules, procedures, and regulatory requirements.
• Utilize internal systems and software applications to research and resolve inquiries.
• Collaborate with peers, management, and stakeholders to support customer needs.
• Identify trends and proactively communicate recurring issues or concerns.

Required Skills & Experience

• Strong customer service experience.
• Excellent verbal communication skills.
• Excellent written communication and documentation skills.
• High level of reliability, attendance, and punctuality.
• Ability to learn new systems, processes, and regulatory requirements.
• Strong problem-solving and troubleshooting abilities.
• Experience using computer applications and web-based systems.
• Ability to work in a fast-paced, high-volume support environment.
• Comfortable working in a hybrid work setting.

Top Skills Must Haves

• Customer Service
• Verbal Communication
• Written Communication
• Reliability and Attendance
• Problem Solving
• Technical Support
• Willingness to Learn

Nice-to-Have Skills

• Call center or help desk experience
• Experience supporting financial services or regulatory environments
• Credentialing support experience
• Ticketing system experience
• Knowledge of registration rules or compliance-related processes
• Experience documenting customer interactions
• Prior experience supporting web-based enterprise applications

Job Type & Location

This is a Contract position based out of Rockville, MD.

Pay And Benefits

The pay range for this position is $18.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other relevant job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Rockville, MD.

Application Deadline

This position is anticipated to close on Nov 5, 2026.

Workplace Type

This is a hybrid position in Rockville,MD.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.