Desktop Support Technician

TEKsystems; Frankfort (KY); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

401(k) retirement plan

Life Insurance

Paid time off

Job summary

TEKsystems seeks a Desktop Support Technician to provide onsite end-user support in Frankfort, KY. You will install, configure, troubleshoot, and maintain desktop hardware, software, and related tech in a professional, customer-focused environment.

You will handle hardware deployments, imaging, and ticket-based issue resolution while collaborating with internal teams to ensure timely solutions and high customer satisfaction.

Qualifications

• Experience providing desktop, technical, or end-user support.
• Strong troubleshooting for hardware, software, and workstation issues.
• Experience configuring, installing, and supporting desktops and mobile devices.
• Familiarity with OS, productivity apps, and business technologies.
• Experience with service requests or incident management systems.
• Basic understanding of network connectivity and troubleshooting concepts.
• Excellent customer service, communication, and interpersonal skills.
• Ability to work in a fast-paced support environment and manage multiple priorities.

Responsibilities

• Provide onsite technical support for end users experiencing hardware, software, and connectivity issues.
• Install, configure, deploy, and maintain desktops, laptops, peripherals, and mobile devices.
• Troubleshoot and resolve OS, application, and workstation problems.
• Support hardware replacements, upgrades, and equipment deployments.
• Respond to and document support requests through a ticket system.
• Assist users with account access, software functionality, and tech issues.
• Perform setup, configuration, imaging, and deployment activities.
• Troubleshoot basic network connectivity and coordinate escalations.
• Support printers, peripherals, and other end-user devices.
• Maintain documentation of incidents, resolutions, and procedures.
• Collaborate with internal tech teams to resolve issues and ensure customer satisfaction.

Skills

Desktop support

Troubleshooting

Device configuration

OS & productivity apps

Service/incident mgmt

Basic networking

Customer service

Multitasking in fast-paced env

Job description

Position Overview

We are seeking a Desktop Support Technician to provide onsite technical support for end users in a professional, customer-focused environment. This role is responsible for installing, configuring, troubleshooting, and maintaining desktop hardware, software, and related technology systems. The ideal candidate will have strong technical troubleshooting skills, excellent communication abilities, and a passion for delivering outstanding customer service.

Key Responsibilities

• Provide onsite technical support for end users experiencing hardware, software, and connectivity issues.
• Install, configure, deploy, and maintain desktops, laptops, peripherals, and mobile devices.
• Troubleshoot and resolve operating system, application, and workstation-related problems.
• Support hardware replacements, upgrades, and equipment deployments.
• Respond to and document support requests through a ticket management system.
• Assist users with account access, software functionality, and general technology-related issues.
• Perform equipment setup, configuration, imaging, and deployment activities.
• Troubleshoot basic network connectivity issues and coordinate escalations when required.
• Support printers, peripherals, and other end-user technology devices.
• Maintain accurate documentation of incidents, resolutions, and support procedures.
• Collaborate with internal technology teams to ensure timely issue resolution and customer satisfaction.

Required Qualifications

• Experience providing desktop, technical, or end-user support.
• Strong troubleshooting skills relating to hardware, software, and workstation issues.
• Experience configuring, installing, and supporting desktop and mobile devices.
• Familiarity with operating systems, productivity applications, and common business technologies.
• Experience working with service request or incident management systems.
• Basic understanding of network connectivity and troubleshooting concepts.
• Excellent customer service, communication, and interpersonal skills.
• Ability to work effectively in a fast-paced support environment and manage multiple priorities.

Preferred Qualifications

• Experience supporting enterprise technology environments.
• Familiarity with device deployment, migration, and lifecycle management processes.
• Experience with user account administration and access management.
• Industry-recognized technical certifications are a plus.
• Prior experience in customer-facing technical support roles.

Work Environment

• Fully onsite position.
• Direct interaction with end users throughout the workday.
• Collaborative and service-oriented team environment.

Job Type & Location

This is a Contract position based out of Frankfort, KY.

This is a Contract position based out of Frankfort, KY.

Pay And Benefits

The pay range for this position is $20.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 3, 2026.

Workplace Type

This is a fully onsite position in Frankfort,KY.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.