Support Analyst

Axelon Services Corporation; Buxton (ND); Remote; USD 35,000 - 55,000; Full time

Job summary

An innovative company is seeking a bright and enthusiastic Support Analyst to join their Technical Support Team. This role offers full training and does not require a technical background, making it ideal for those eager to learn and grow. With a focus on clear communication and customer service, the successful candidate will troubleshoot issues, improve system performance, and contribute to client training programs. As part of a high-tech firm with a start-up culture, you'll find significant opportunities for personal and professional growth in this dynamic environment.

Qualifications

• No technical background is required, but aptitude for learning is necessary.
• Full training is provided to the right candidate.

Responsibilities

• Provides answers to clients by identifying problems and guiding them through corrective steps.
• Troubleshoots customer issues over the phone.
• Improves client references by writing and maintaining documentation.

Skills

Clear Communication

Customer/Client Focus

Friendly Attitude

Customer Service Experience

Job description

This role is currently work-from-home and will move to the office environment after the COVID-19 restrictions are lifted.

JobDiva is looking for a bright, enthusiastic candidate to join its Technical Support Team as a Support Analyst. Full training is provided and no technical background is required, though aptitude for learning and clear thinking is a necessity.

Founded in 2003, JobDiva is a software solution delivered to over ten thousand paying users in the staffing, executive search, and HR spheres. The software itself is intuitive, robust, complex, and constantly evolving. We are a high-tech firm with a start-up working environment, filled with eager, engaged employees. There are significant opportunities to grow and take on more responsibilities for the right candidate.

Responsibilities :

1. Provides answers to clients by identifying problems; researching answers; guiding clients through corrective steps.
2. Troubleshoots customer issues over the phone.
3. Improves client references by writing and maintaining documentation.
4. Participates in the development of client training programs by identifying learning issues; recommending instructional language.
5. Improves system performance by identifying problems; recommending changes.

Skills Required :

1. Ability to communicate clearly and professionally, both verbally and in writing.
2. Customer / Client Focus.
3. Has a pleasant, patient, and friendly attitude.
4. Experience in a customer service or help desk capacity preferred.