Application Support Analyst (Permanent Remote, US)

Aledade; Portland (OR); Remote; USD 45,000 - 70,000; Full time

Job summary

An innovative company in the healthcare technology sector is seeking a dedicated Technical Support Specialist to join their team. This role offers the chance to advance your career while providing essential support to users in a fast-paced environment. You will troubleshoot application issues, collaborate with team members, and contribute to a culture that prioritizes public health. Enjoy the flexibility of remote work and a comprehensive benefits package, including generous PTO and parental leave. If you're passionate about making a difference in healthcare technology, this opportunity is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Work Schedules

21 Days PTO

12 Weeks Paid Parental Leave

Qualifications

• Minimum of one year experience in troubleshooting application issues in healthcare settings.
• Demonstrated basic competency in HL7 SIU, ADT, HIPAA X12 837, and CCDA.

Responsibilities

• Assist users via chat to solve technical problems using predefined steps.
• Triage incomplete tickets and perform troubleshooting for technical issues.
• Provide support for application access and telehealth.

Skills

Analytical Thinking

Problem-Solving

Customer Service

Application Troubleshooting

Education

Associate Degree

Tools

AWS S3

SQL

Job description

Employer Industry: Healthcare Technology

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Flexible work schedules and the ability to work remotely
- Comprehensive benefits package, including health, dental, and vision insurance paid up to 80%
- Robust time-off plan including 21 days of PTO in your first year
- 12 weeks paid parental leave for all new parents
- Supportive and inclusive company culture focused on public health

What to Expect (Job Responsibilities):
- Assist users via chat to solve technical problems using predefined steps
- Triage incomplete tickets and perform troubleshooting for technical issues
- Execute sub-tasks of projects related to the Practice Success workstream
- Provide support for application access, practice location, providers, users, patient merges, and telehealth
- Collaborate with team members and accept constructive feedback for continuous improvement

What is Required (Qualifications):
- Minimum of one year experience in troubleshooting application issues in healthcare settings
- Associate Degree
- Demonstrated basic competency in HL7 SIU, ADT, HIPAA X12 837, and CCDA
- Ability to navigate AWS S3 folders
- Strong analytical thinking, problem-solving, and customer service skills

How to Stand Out (Preferred Qualifications):
- Ability to read/write simple SQL statements or run SQL statements written by other team members

#HealthcareTechnology #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveWorkplace

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