Support Agent (Fully Remote)

On Location; United States; Remote; USD 40,000 - 65,000; Full time

Job summary

On Location in the United States is seeking a travel coordinator to collaborate with university coaches and operations staff. You will handle multi-level travel needs, including air, hotel, and bus bookings via GDS, and support callers and email inquiries from a remote setting.

The role requires a strong client-service orientation, excellent communication, and the ability to work independently with a flexible schedule that may include weekends and holidays.

Qualifications

• Must have strong client-service orientation.
• Excellent communication skills.
• Ability to work independently with a flexible schedule.
• Willingness to work weekends and holidays.

Responsibilities

• Collaborate with university coaches and operations staff on multi-level travel needs, including booking air, hotels, and buses via GDS.
• Manage incoming calls and emails while multitasking and completing tasks promptly in a remote environment.
• Must have strong client-service orientation, excellent communication skills, and ability to work independently with a flexible schedule including weekends and holidays.

Skills

Client service

Excellent communication

Independence

Flexible scheduling

Job description

• Collaborate with university coaches and operations staff on multi-level travel needs, including booking air, hotels, and buses via GDS.
• Manage incoming calls and emails while multitasking and completing tasks promptly in a remote environment.
• Must have strong client-service orientation, excellent communication skills, and ability to work independently with a flexible schedule including weekends and holidays.