Support Agent

VITALITY IO, Inc.; Utah; On-site; USD 40,000 - 55,000; Full time

Job summary

VITALITY IO, Inc. is seeking a dedicated customer support representative to be the first point of contact when operators need assistance. The role requires strong problem-solving abilities and effective communication as you troubleshoot issues via chat, email, and phone.

A minimum of 1 year in a customer support role is preferred, and comfort with software tools is essential. If you have patience and enjoy assisting others, we encourage you to apply.

Qualifications

• 1+ years in customer support, helpdesk, or a similar role.
• Strong written communication skills for asynchronous support.
• Comfortable with software and quick to learn new tools.

Responsibilities

• Respond to operator questions via chat, email, and phone.
• Troubleshoot billing, metering, and platform issues.
• Help onboard new operators and walk them through setup.

Skills

Customer support experience

Strong written communication

Problem-solving skills

Patience

Job description

Be the first voice operators hear when they need help. Solve problems, build trust, and help people get the most out of the platform.

This isn't reading from a script. You'll need to actually understand utility billing, think on your feet, and care about getting it right.

What You'll Do

• Respond to operator questions via chat, email, and phone
• Troubleshoot billing, metering, and platform issues
• Help onboard new operators and walk them through setup
• Document common issues and build out the knowledge base
• Flag patterns to the product team so we can fix root causes

What We're Looking For

• 1+ years in customer support, helpdesk, or a similar role
• You're patient, clear, and genuinely enjoy helping people
• Comfortable with software — you pick up new tools quickly
• Strong written communication — most support is async
• Property management or utility experience is a bonus, not a requirement