Support Agent

Craftnode; United States; A distancia; USD 21.000 - 34.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Work from home

Flexible hours

Descripción de la vacante

CraftNode is seeking a friendly support agent to assist customers with Minecraft and FiveM servers. You will answer tickets and Discord questions, help with installations, migrations and configuration, and keep our guides up to date.

Ideal candidates know Minecraft servers inside out, have basic Linux knowledge and are comfortable with the Pterodactyl panel. You should communicate clearly in Dutch and English, be patient, and able to commit at least 8 hours per week, including weekends.

Formación

• Experience with Minecraft or FiveM servers.
• Basic knowledge of Linux and the Pterodactyl panel.
• Clear written Dutch and good English.
• Patient, friendly and customer-focused.
• Available at least 8 hours per week, including weekends.

Responsabilidades

• Answer customer tickets and Discord questions.
• Solve issues with Minecraft, FxServer, VPS and web hosting.
• Help customers with installations, migrations and configuration.
• Keep our guides and knowledge base up to date.

Conocimientos

Minecraft expertise

FiveM knowledge

Customer service

English proficiency

Dutch proficiency

Herramientas

Linux basics

Pterodactyl panel

Descripción del empleo

What will you do?

• Answer customer tickets and Discord questions.
• Solve issues with Minecraft, FxServer, VPS and web hosting.
• Help customers with installations, migrations and configuration.
• Keep our guides and knowledge base up to date.

What we ask

• You know Minecraft or FiveM servers inside out.
• Basic knowledge of Linux and the Pterodactyl panel.
• Clear written Dutch and good English.
• You are patient, friendly and customer-focused.
• Available at least 8 hours per week, including weekends.

What we offer

• Work from home with flexible hours.
• A small, friendly team with short lines of communication.
• Room to grow into the technical team.
• Fair compensation, based on experience.