Supply Chain Support Coordinator - Customer Care Pro

HealthTrust Performance Group; Springfield (MO); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

Wellbeing support

Time off and leaves

401(k) match

Job summary

HealthTrust Performance Group is seeking a Customer Support Coordinator to provide high-quality supply chain support to ROI Members through proactive solutions and decisive action.

The role includes requisition processing, daily product sourcing, vendor PO negotiations, PO placement, follow-up, and expediting orders for Mercy CSC. It also manages daily customer and vendor relationships both inside and outside the organization.

Qualifications

• High School diploma or GED required.
• 1 year of call center or customer service related experience preferred.

Responsibilities

• Perform the duties of the purchasing buyer when the customer has an urgent request.
• Provide front line support to ROI customers regarding supply chain related issues.
• Provide the first tier of support for other ROI teams such as Purchasing, CSC Inventory Management, CSC Operations, Transportation, Customer Pack Solutions, Capital Purchasing and Local Supply Chain.
• Coordinate the procurement of sub items when the vendor is out of stock on an item through sourcing to other manufactures.
• Coordinate the entry of complaints into the quality management software for Mercy and Commercial customer returns and recalls as well as any other quality complaint.
• Coordinate the return of product from the end user to the vendor.

Skills

Customer service

Communication

Education

High School diploma or GED

Tools

Quality management software

Job description

HealthTrust Performance Group is seeking a Customer Support Coordinator to provide high-quality supply chain support to ROI Members through proactive solutions and decisive action.

The role includes requisition processing, daily product sourcing, vendor PO negotiations, PO placement, follow-up, and expediting orders for Mercy CSC. It also manages daily customer and vendor relationships both inside and outside the organization.