Supply Chain Support Analyst

American Water; Camden (NJ); On-site; USD 83,000 - 93,000; Full time

Job summary

Join a forward-thinking utility company as a Supply Chain Support Analyst, where you'll provide essential system support to enhance operational efficiency. In this dynamic role, you'll engage with diverse stakeholders, troubleshoot procurement-related issues, and contribute to the overall success of the supply chain operations. This position offers a competitive salary and a comprehensive benefits package, emphasizing personal and professional growth. If you're passionate about customer service and problem-solving in a collaborative environment, this opportunity is perfect for you.

Benefits

Health benefits package

Career development opportunities

Diversity and inclusion initiatives

Qualifications

• Bachelor’s degree in Business or related field required.
• 2+ years of experience in customer service or procurement.

Responsibilities

• Provide system support for Supply Chain stakeholders.
• Troubleshoot purchase order related system issues.

Skills

Customer service

Resourcefulness and Problem-Solving Aptitude

SAP procurement systems

SAAS Procurement platforms

Microsoft Office suite

Strong Interpersonal skills

Verbal and Written Communication Skills

Knowledge of purchasing processes

Utility industry accounting conventions

Knowledge of financial analysis techniques

Education

Bachelor’s degree in Business

2+ years customer service or procurement experience

Tools

SAP

Coupa

Taulia

Microsoft Office

Job description

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Requisition ID: 107831

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different . We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

About American Water

American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense Excellence Award, among additional state, local and national recognitions.

For more information, visit amwater.com and join American Water on LinkedIn , Facebook , Twitter and Instagram .

Primary Role

Provide system support and guidance to a wide range of stakeholders in both Supply Chain and in the operations organizations. Customer oriented role with a focus on solving business partner needs in a timely and effective manner. Provide customer solutions related to a range of Supply Chain products in SAP, Coupa, Taulia, and in other procurement solutions. Troubleshoot purchase order related system issues and work with end users to resolve.

Key Accountabilities

• Develop process and technical expertise (SAP & SAAS Platform) to carry out ongoing vendor master maintenance, supplier on boarding, catalog management, platform configuration update and maintenance, and user profile settings.
• Monitor system performance and troubleshoot problematic transactions. Escalate and resolve issues in a timely manner.
• Provide feedback and training to improve Business Partners understanding and execution of the purchase requisition process.
• Perform, assist, and facilitate audit activities to ensure process control compliance within the purchasing process.
• Supplier qualification administration including manage and validate vendor information to ensure efficient and accurate payments to all approved suppliers (W9, EFT, addresses, etc.), retain all supporting documentation.
• Support business needs by improving purchasing processes to reduce cost, increase total value, and improve supplier relationships.
  
  

Knowledge/Skills

• Customer service
• Resourcefulness and Problem-Solving Aptitude
• SAP procurement systems
• SAAS Procurement platforms
• Microsoft Office suite; Word, PowerPoint, Excel, Access, Outlook, Teams, OneNote
• Strong Interpersonal skills and organizational skills
• Verbal and Written Communication Skills and reading for comprehension
• Knowledge of purchasing processes from Supplier creation to goods receipt
• Utility industry accounting conventions
• Utility business needs
• Knowledge of financial analysis techniques
• Knowledge of payment terms
• Knowledge of Sales and Use Tax
  
  

Experience/Education

• Bachelor’s degree in Business, Supply Chain or related disciplines or equivalent combination of education and experience.
• 2+ years customer service or procurement experience. Utility business experience preferred.
  
  

Travel Requirements

• Infrequent travel required
  
  

Certifications & Licenses

• Platform Certification in SAAS procurement system within 1 year preferred
  
  

Work Environment

• Standard office environment
  
  

Competencies

Champions safety

Collaborates

Cultivates innovation

Customer obsessed

Drives Results

Nimble learning

Join American Water... We Keep Life Flowing

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Supply Chain

• Industries

  Utilities

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