Supply Chain Specialist

Aston Carter; Pleasant Valley Township (IA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Aston Carter is seeking a Supply Chain Specialist to support order entry, customer service, and returns processing from Bettendorf, IA. The role focuses on coordinating with shipping and AR to keep supply chain moving and accurate.

The position is contract to hire and onsite, requiring strong attention to detail and the ability to handle multiple tasks with clear communication. Benefits vary by assignment.

Qualifications

• Minimum of 1 year of experience in customer service or supply chain functions, via phone or in person.
• Strong customer service skills and ability to communicate clearly with customers and sales reps.
• Ability to manage multiple tasks with accuracy and timely follow-up.
• High attention to detail in order entry, records, and documentation.
• Basic computer skills including email and spreadsheet use (Excel) for logs and reporting.
• Comfort using telephone for extended periods to support customers and internal teams.
• Office-based work readiness for long periods of computer and phone work.

Responsibilities

• Expedite customer orders and inquiries quickly and accurately with a customer-focused approach.
• Enter customer and sales orders, ensuring accurate ship date is recorded.
• Assist customers and reps with part numbers and pricing, providing reliable information.
• Assign RGA numbers and maintain the Excel log for timely returns.
• Prepare work orders from RGA data for repair, restock, or return processes.
• Record credit card orders in Excel and paper logs with accurate records.
• Maintain a Pro Log for truck shipments and email shipment details to the sales rep.
• Set up new customer accounts with accurate company names, addresses, and tax codes.
• Prepare daily shipping information for AR invoices, ensuring accuracy.
• Handle multiple tasks concurrently with attention to detail and follow-up.
• Communicate status and issues to customers and internal stakeholders by phone and email.

Skills

Customer service

Communication

multitasking

Attention to detail

Excel

Phone support

Tools

Excel

ERP systems

Job description

Job Title: Supply Chain Specialist

The Supply Chain Specialist expedites customer orders and inquiries in a professional and timely manner while maintaining high accuracy. This role focuses on order entry, customer support, returns processing, and coordination with shipping and accounts receivable to ensure smooth supply chain and logistics operations.

Responsibilities

• Expedite customer orders and inquiries quickly and accurately while maintaining a professional and customer-focused approach.
• Enter orders from customers and sales representatives, ensuring each order includes an accurate scheduled ship date.
• Assist customers and sales representatives with current part numbers and pricing, providing clear and reliable information.
• Assign Return Goods Authorization (RGA) numbers and manage the associated Excel log to ensure parts are returned in a timely manner.
• Prepare work orders from RGA information for repair and restock or repair and return, ensuring proper documentation and workflow.
• Record credit card orders in both an Excel spreadsheet and a paper log, maintaining accurate and organized records.
• Maintain a Pro Log for truck shipments and promptly email the responsible sales representative with shipment details.
• Set up new customer accounts and maintain accurate company names, addresses, tax codes, and other relevant customer information.
• Prepare daily order information from shipping for the Accounts Receivable team to support timely and accurate invoicing.
• Handle multiple tasks concurrently while maintaining attention to detail and consistent follow-up on open items.
• Use telephone and email to communicate with customers and internal stakeholders for order status, issues, and general support.

Essential Skills

• Minimum of 1 year of experience in customer service or supply chain functions, either face-to-face or by phone.
• Strong customer service skills with the ability to communicate clearly and professionally with customers and sales representatives.
• Ability to handle multiple tasks at the same time while maintaining accuracy and timely follow-up.
• High attention to detail in order entry, record keeping, and documentation.
• Basic computer skills, including the use of email and spreadsheets (such as Excel) for logs and reporting.
• Comfort using telephone for extended periods to support customers and internal teams.
• Ability to sit in an office environment for long periods while performing computer- and phone-based tasks.

Additional Skills & Qualifications

• Experience with scheduling activities related to orders and shipments.
• Familiarity with ERP systems for order entry and customer account maintenance.
• Background in supply chain, logistics, or related operational support functions.
• Ability to maintain organized logs for RGAs, truck shipments, and credit card orders.
• Strong follow-up skills to ensure returns, repairs, and shipments are completed on time.

Work Environment

This role is based in an office environment with a team of approximately 11 people in the office area. The Supply Chain Specialist will share office space with a senior employee in the same department who also serves as the plant manager, providing close collaboration and support. The position includes an individual desk and computer in a standard office setting, with work focused on telephone, email, and computer-based tasks. The company is a small, long-established organization with over 100 years of history and is known for taking care of its employees, offering a close-knit, supportive workplace culture.

Job Type & Location

This is a Contract to Hire position based out of Bettendorf, IA.

Pay And Benefits

The pay range for this position is $20.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Bettendorf,IA.

Application Deadline

This position is anticipated to close on Oct 16, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.