Supply Chain Solutions Manager, OT/SC Analytics & Automation

Amazon; Austin (TX); On-site; USD 74,000 - 130,000; Full time

Job summary

Amazon's IT SC Robotics is seeking an experienced Supply Chain Solutions Manager to manage a portfolio of strategic customer accounts and deliver data-driven supply chain solutions that improve performance and customer satisfaction.

You will lead programs across procurement, fulfillment, inventory, and OTIF metrics, using analytics and Python scripting to extract insights, develop dashboards, and drive measurable improvements for assigned regional customers.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross functionally with tech and non-tech teams.

Responsibilities

• Leverage deep understanding of supply chain operations to serve as trusted advisor and primary contact for assigned customer accounts, building long-lasting partnerships with senior stakeholders.
• Onboard new customers to IT SC Robotics services, ensuring they understand fulfillment capabilities, lead times, and performance expectations; develop customized data dashboards using analytics tools to track OTIF, deliverable percentage, and inventory levels.
• Lead and execute supply chain improvement programs across your customer portfolio, including process optimization, automation initiatives, and service enhancements that drive measurable improvements in OTIF, cost, and customer satisfaction.
• Apply program management discipline to customer initiatives, including defining scope, developing workback schedules, coordinating cross-functional resources, tracking milestones, and managing risks and dependencies.
• Partner with IT program managers to understand technical requirements and translate them into operational solutions, ensuring alignment between customer program needs and supply chain capabilities.
• Collect and synthesize voice of customer feedback, translating operational challenges and requirements into actionable insights for SC leadership.
• Drive account strategy by deeply understanding the unique requirements, challenges, and future needs of customers in your assigned regions, using those insights to design high-quality, value-adding supply chain solutions.
• Leverage data analysis and Python scripting to extract insights from supply chain data, automate reporting, identify trends, and support data-driven decision making for your customer accounts.
• Coordinate closely with cross-functional internal stakeholders to align resources and prioritize successful outcomes for your diverse customer portfolio.
• Communicate performance metrics and KPIs to IT SC Robotics and customer leadership through regular reporting and business reviews.
• Facilitate regular internal customer and impacted stakeholder meetings to align supply chain service capabilities with your customers' business operations, interactions, and growth strategies.
• Coordinate inventory procurement, prioritization, and delivery timelines to meet customer commitments for IT infrastructure and end-user equipment orders.
• Regularly meet with your regional account management team to share best practices, provide coaching and mentoring, and ensure consistent, exceptional customer experiences

Skills

Program management

Process improvement

Excel advanced

SQL

Cross-functional teamwork

Tools

Excel

Job description

Amazon's IT SC Robotics is seeking an experienced Supply Chain Solutions Manager to manage a portfolio of strategic customer accounts and deliver data-driven supply chain solutions that improve performance and customer satisfaction.

You will lead programs across procurement, fulfillment, inventory, and OTIF metrics, using analytics and Python scripting to extract insights, develop dashboards, and drive measurable improvements for assigned regional customers.