Supply Chain Solutions Manager, Operations Technology Solutions - Supply Chain (OTS-SC)

Amazon; Austin (TX); On-site; USD 74,000 - 130,000; Full time

Job summary

Amazon's IT SC Robotics is seeking an experienced Supply Chain Solutions Manager to manage a portfolio of strategic customer accounts and deliver data-driven supply chain solutions that improve performance and customer satisfaction.

You will lead programs across procurement, fulfillment, inventory, and OTIF metrics, using analytics and Python scripting to extract insights, develop dashboards, and drive measurable improvements for assigned regional customers.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross functionally with tech and non-tech teams.

Responsibilities

• Leverage deep understanding of supply chain operations to serve as trusted advisor and primary contact for assigned customer accounts, building long-lasting partnerships with senior stakeholders.
• Onboard new customers to IT SC Robotics services, ensuring they understand fulfillment capabilities, lead times, and performance expectations; develop customized data dashboards using analytics tools to track OTIF, deliverable percentage, and inventory levels.
• Lead and execute supply chain improvement programs across your customer portfolio, including process optimization, automation initiatives, and service enhancements that drive measurable improvements in OTIF, cost, and customer satisfaction.
• Apply program management discipline to customer initiatives, including defining scope, developing workback schedules, coordinating cross-functional resources, tracking milestones, and managing risks and dependencies.
• Partner with IT program managers to understand technical requirements and translate them into operational solutions, ensuring alignment between customer program needs and supply chain capabilities.
• Collect and synthesize voice of customer feedback, translating operational challenges and requirements into actionable insights for SC leadership.
• Drive account strategy by deeply understanding the unique requirements, challenges, and future needs of customers in your assigned regions, using those insights to design high-quality, value-adding supply chain solutions.
• Leverage data analysis and Python scripting to extract insights from supply chain data, automate reporting, identify trends, and support data-driven decision making for your customer accounts.
• Coordinate closely with cross-functional internal stakeholders to align resources and prioritize successful outcomes for your diverse customer portfolio.
• Communicate performance metrics and KPIs to IT SC Robotics and customer leadership through regular reporting and business reviews.
• Facilitate regular internal customer and impacted stakeholder meetings to align supply chain service capabilities with your customers' business operations, interactions, and growth strategies.
• Coordinate inventory procurement, prioritization, and delivery timelines to meet customer commitments for IT infrastructure and end-user equipment orders.
• Regularly meet with your regional account management team to share best practices, provide coaching and mentoring, and ensure consistent, exceptional customer experiences

Skills

Program management

Process improvement

Excel advanced

SQL

Cross-functional teamwork

Tools

Excel

Job description

Description

The IT Supply Chain Robotics team is seeking an experienced Supply Chain Solutions Manager to join our growing Supply Chain Solutions (SCS) organization. As a key member of the SCS team, you will be responsible for managing a portfolio of strategic customer accounts and driving customized, data-driven supply chain solutions to meet their evolving needs. You will also lead and execute supply chain programs that improve operational performance and customer satisfaction.

The IT SC Robotics organization plans, sources, makes and delivers the IT equipment necessary to empower Worldwide Amazon Stores operations. Through efficient collaboration with cross-functional teams, we deliver scalable and innovative supply chain solutions that add value and increase customer satisfaction to support forward and reverse technology fulfillment services. We are making investments to transform our supply chain into an automated, resilient, cost-effective IT fulfillment engine enabling our customers to launch programs quicker and adjust to rapid business changes.

The SCS team acts as the central hub for managing customer relationships, supply chain services, and process change management across Amazon's global operations. As a Supply Chain Solutions Manager, you will serve as the primary point of contact and trusted advisor for your assigned customer accounts, leveraging your deep knowledge of supply chain operations, analytics-driven decision making, data analysis capabilities, and strong customer focus to deliver a bar-raising experience. You will balance strategic account management with hands-on program execution, leading initiatives that drive operational excellence while maintaining strong customer relationships.

Key job responsibilities

• Leverage deep understanding of supply chain operations (procurement, fulfillment, inventory management, OTIF metrics) to serve as trusted advisor and primary point of contact for assigned customer accounts, building long-lasting partnerships with senior stakeholders
• Onboard new customers to IT SC Robotics services, ensuring they understand fulfillment capabilities, lead times, and performance expectations; develop customized data dashboards using analytics tools to track OTIF, deliverable percentage, and inventory levels
• Lead and execute supply chain improvement programs across your customer portfolio, including process optimization, automation initiatives, and service enhancements that drive measurable improvements in OTIF, cost, and customer satisfaction
• Apply program management discipline to customer initiatives, including defining scope, developing workback schedules, coordinating cross-functional resources, tracking milestones, and managing risks and dependencies
• Partner with IT program managers to understand technical requirements and translate them into operational solutions, ensuring alignment between customer program needs and supply chain capabilities
• Collect and synthesize voice of customer feedback, translating operational challenges and requirements into actionable insights for SC leadership
• Drive account strategy by deeply understanding the unique requirements, challenges, and future needs of customers in your assigned regions, using those insights to design high-quality, value-adding supply chain solutions
• Leverage data analysis and Python scripting to extract insights from supply chain data, automate reporting, identify trends, and support data-driven decision making for your customer accounts
• Coordinate closely with cross-functional internal stakeholders to align resources and prioritize successful outcomes for your diverse customer portfolio
• Communicate performance metrics and KPIs (e.g., OTIF, deliverable percentage, inventory levels) to IT SC Robotics and customer leadership through regular reporting and business reviews
• Facilitate regular internal customer and impacted stakeholder meetings to align supply chain service capabilities with your customers' business operations, interactions, and growth strategies
• Coordinate inventory procurement, prioritization, and delivery timelines to meet customer commitments for IT infrastructure and end-user equipment orders
• Regularly meet with your regional account management team to share best practices, provide coaching and mentoring, and ensure consistent, exceptional customer experiences

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

At Amazon, we value people with unique backgrounds, experiences, and skillsets.

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TN, Nashville - 66,800.00 - 116,800.00 USD annually

USA, TX, Austin - 74,200.00 - 129,800.00 USD annually

Company - Amazon.com Services LLC

Job ID: A10473851