SUPPLY CHAIN OPERATIONS MANAGER

Arizona State University; Tempe (AZ); On-site; USD 52,000 - 60,000; Full time

Job summary

Arizona State University is seeking a Supply Chain Operations Manager to lead Student Delivery Services across multiple campuses. You will plan, direct, and oversee operations, focusing on service standards, workforce strategies, and continuous improvement to ensure secure and timely movement of student mail and packages.

The role requires delivering exceptional service with cross-campus collaboration, leadership of supervisors and staff, and driving performance aligned with university goals.

Qualifications

• Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Responsibilities

• Oversee Student Delivery Services operations across campus locations, ensuring timely, accurate, and secure processing and distribution of student mail, packages, freight, and other items.
• Provide leadership for Student Delivery Services by managing staff, scheduling, training, and performance development.
• Monitor performance metrics and implement corrective actions to improve service levels, customer satisfaction, and operational efficiency.
• Collaborate with university stakeholders and campus partners to ensure exceptional service delivery and safety.

Skills

Supply chain operations

Logistics

Workforce planning

Supervisory management

Budgeting

Communication

Project management

Operational analysis

Education

Bachelor's degree

Job description

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description:

Do you want to be a part of leading the future of campus logistics? Do you want to drive excellence in Student Delivery Operations for multiple campuses? If you answered "yes" to those, apply to join an amazing and innovative team in Supply Chain Operations. The Supply Chain Operations Manager plans, directs, and oversees Student Delivery Services operations in support of the university community. This position is responsible for the operational performance, customer experience, workforce planning, compliance, and continuous improvement of a multi-campus service operation responsible for the secure and timely movement of student mail, packages, freight, and other inbound and outbound items.

The Manager provides leadership for Student Delivery Services by overseeing package management technologies, automated delivery solutions, receiving and distribution operations, staffing strategies, service delivery standards, and stakeholder partnerships. This role serves as the primary operational leader for Student Delivery Services and collaborates with university stakeholders, housing operations, campus partners, and Supply Chain leadership to ensure exceptional service delivery, operational efficiency, and student satisfaction.

The Manager exercises independent judgment and decision-making authority in the development and execution of operational strategies, workforce plans, service standards, process improvements, and performance initiatives. This position plays a critical role in supporting student success through reliable, customer-focused delivery services across the university.

Position Salary Range:

• $52,000 - $60,000 annually; DOE
• Plans, directs, and oversees Student Delivery Services operations across assigned campus locations, ensuring timely, accurate, and secure processing and distribution of student mail, packages, freight, and other inbound and outbound items.
• Establishes operational goals, service standards, and performance expectations that align with departmental and university objectives.
• Leads, develops, and manages supervisors, leads, full-time staff, student employees, and temporary personnel through coaching, performance management, professional development, and succession planning.
• Develops workforce plans, staffing models, schedules, and labor strategies to support operational demand, peak service periods, academic calendar events, and university initiatives.
• Oversees package management technologies, automated package delivery systems, operational software platforms, and related service technologies to ensure efficient and secure service delivery.
• Monitors operational performance, service levels, package volumes, customer satisfaction, labor utilization, and operational efficiency metrics and implements corrective actions as necessary.

Knowledge, Skills, and Abilities:

• Knowledge of supply chain operations, logistics, receiving, distribution, fulfillment, and inventory management principles and practices.
• Knowledge of customer service operations, service delivery models, and stakeholder relationship management.
• Knowledge of workforce planning, labor management, scheduling, and operational resource allocation.
• Knowledge of supervisory and management principles, practices, and techniques.
• Knowledge of budgeting, operational financial management, and resource stewardship.
• Knowledge of package management technologies, automated delivery systems, and operational software platforms.
• Skill in leading and developing diverse teams in a dynamic operational environment.
• Skill in analyzing operational data, identifying trends, and implementing effective solutions.
• Skill in project management, operational planning, and prioritization.
• Skill in establishing and maintaining effective working relationships with internal and external stakeholders.
• Excellent verbal and written communication skills.
• Ability to operate independently, exercise sound judgment, and make decisions in a fast-paced environment.
• Ability to balance strategic planning responsibilities with day-to-day operational demands.
• Ability to lead change, foster innovation, and promote a culture of continuous improvement.
• Commitment to safety, accountability, customer service, and operational excellence.

Desired Qualifications:

• Demonstrated success leading logistics, delivery, fulfillment, mail, package management, warehouse, transportation, or customer service operations.
• Experience managing multi-site or geographically distributed operations.
• Experience implementing process improvements, workflow redesigns, automation initiatives, or technology enhancements.
• Experience with package management systems, logistics software, inventory management systems, or enterprise resource planning platforms.
• Experience developing operational metrics, service level standards, and performance reporting.
• Experience managing budgets, vendor relationships, and operational contracts.
• Must possess a valid U.S driver’s license.

Department Statement:

University Business Services (UBS) supports the New American University's vision of excellence, access, and impact by providing business services and solutions to the university. UBS is comprised of departments including Auxiliary Business Services, Environmental Health and Safety, Parking and Transit Services, Physical Security Initiatives and Emergency Management, Risk Management Services, Supply Chain Management, and Sustainability Practices.

All applicants must be eligible to work in the United States; ASU andUniversity Business Services will not provide sponsorship for employment.

Driving Requirement:

This position may require driving. Employee must possess a valid US Driver’s license of the appropriate class and required endorsements throughout employment.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

ASU’s comprehensive benefits package is a key part of your total compensation. Visit the ASUCompensation Estimator

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

About Arizona State University

Recognized by U.S. News & World Report as the country’s most innovative school, Arizona State University is where students and faculty work with NASA to develop, advance and lead innovations in space exploration.