Supply Chain & Logistics Coordinator - Beauty

24 Seven Talent; New York (NY); In loco; USD 60.000 - 75.000; Tempo pieno

Descrizione del lavoro

24 Seven Talent is seeking a Supply Chain & Logistics Coordinator to manage day-to-day order flow and support across multiple sales channels. You will coordinate between the outsourced customer service team, fulfillment warehouse, and internal departments to resolve escalations and ensure timely order processing.

You will leverage Shopify and 3PL knowledge to improve inventory accuracy, optimize shipping coordination, and deliver a seamless customer experience across platforms.

Competenze

• Experience in ecommerce operations, order management, or customer operations.
• Proficient with Shopify or similar ecommerce platforms.
• Familiarity with third-party logistics providers (3PLs) and warehouse operations.
• Understanding of inventory management, shipping coordination, returns, and order processing.
• Proficiency in Microsoft Excel and data reporting.

Mansioni

• Oversee day-to-day order management and operational support across multiple sales channels.
• Serve as main point of contact between outsourced customer service, fulfillment warehouse, shipping partners, and internal teams.
• Maintain records of customer complaints, returns, replacements and reshipments; identify recurring issues.
• Prepare monthly reports on customer service trends, returns, costs, and product concerns.
• Coordinate with warehouse and carriers to resolve delivery delays and discrepancies.
• Manage order confirmations and updates through customer portals and spa/boutique partners.

Conoscenze

Excel

Shopify

Inventory management

Order fulfillment

3PLs

Strumenti

Shopify

Descrizione del lavoro

Client Overview:

Our client is a growing skincare and beauty company specializing in high-quality products and customer-focused solutions.

Role Overview:

The Supply Chain & Logistics Coordinator will oversee day-to-day order management and operational support across multiple sales channels. This individual will serve as the main point of contact between the company's third-party customer service provider, fulfillment warehouse, shipping partners, and internal teams to ensure customer concerns are addressed and orders are processed accurately and efficiently.

Supply Chain & Logistics Coordinator Responsibilities:

• Serve as the primary contact between the outsourced customer service team, warehouse, and internal departments to coordinate the resolution of escalated customer concerns.
• Review and track customer inquiries, ensuring issues are properly documented, assigned, and resolved in a timely manner.
• Maintain detailed records of customer complaints, returns, replacements, and reshipments, identifying recurring issues and opportunities for improvement.
• Prepare monthly reports outlining customer service trends, returns, reshipments, associated costs, and product-related concerns.
• Develop strong product knowledge to help ensure accurate information is shared with the customer service team.
• Identify opportunities to streamline processes, improve communication, and enhance the overall customer experience.
• Oversee daily e-commerce order activity through Shopify, including reviewing orders for potential fraud and coordinating fulfillment with the third-party warehouse.
• Monitor order processing and shipment timelines to ensure fulfillment partners are meeting established service expectations.
• Work with shipping carriers and warehouse contacts to investigate delivery delays, lost packages, damaged shipments, and fulfillment discrepancies.
• Manage shipping disputes and chargebacks by gathering supporting documentation and submitting responses within required deadlines.
• Maintain and update website FAQ content to ensure customers have access to accurate and helpful information.
• Partner with the distribution team on e-commerce initiatives, including promotional packaging, product kits, gift sets, packaging inventory, shipping deadlines, and order forecasting.
• Manage incoming orders from spa and boutique partners, reviewing purchase orders for accuracy and following up on any necessary adjustments.
• Coordinate order confirmations and updates through customer ordering portals.
• Assist with onboarding new accounts and establishing customer profiles.
• Distribute weekly inventory and stock availability updates to internal stakeholders.
• Monitor inventory levels and allocations across various ordering platforms.
• Communicate specific fulfillment requirements to the warehouse, including packing, labeling, shipping, and handling instructions.
• Coordinate shipment scheduling and freight pickups with warehouse teams and customers, ensuring all account-specific shipping requirements are followed.

Supply Chain & Logistics Coordinator Qualifications:

• Previous experience in e-commerce operations, order management, customer operations, or a related administrative role.
• Experience working with Shopify or similar e-commerce platforms.
• Familiarity with third-party logistics providers (3PLs), warehouse operations, and order fulfillment processes.
• Understanding of inventory management, shipping coordination, returns, and order processing.
• Proficiency in Microsoft Excel and experience preparing operational reports and tracking data.