Beauty E-commerce Logistics Coordinator

24 Seven Talent; New York (NY); On-site; USD 70,000 - 75,000; Full time

Job summary

24 Seven Talent is seeking a Supply Chain & Logistics Coordinator – Beauty for our client in New York, NY. This full-time role focuses on day-to-day order management, coordinating with a 3PL, fulfillment warehouse, and internal teams to ensure timely, accurate processing of beauty product orders across multiple channels.

The ideal candidate will have e-commerce operations experience, familiarity with Shopify, and strong Excel skills to prepare operational reports and track data.

Qualifications

• Experience in e-commerce operations, order management, customer operations, or a related administrative role.
• Experience working with Shopify or similar e‑commerce platforms.
• Familiarity with third‑party logistics providers (3PLs), warehouse operations, and order fulfillment processes.
• Understanding of inventory management, shipping coordination, returns, and order processing.
• Proficiency in Microsoft Excel and experience preparing operational reports and tracking data.

Responsibilities

• Oversee day-to-day order management and operational support across multiple sales channels.
• Serve as the main point of contact between the company’s outsourced customer service provider, fulfillment warehouse, shipping partners, and internal teams to address customer concerns and ensure accurate order processing.
• Review and track customer inquiries, ensuring issues are properly documented, assigned, and resolved promptly.
• Maintain records of customer complaints, returns, replacements, and reshipments, identifying recurring issues and opportunities for improvement.
• Prepare monthly reports outlining customer service trends, returns, reshipments, costs, and product-related concerns.
• Develop strong product knowledge to help ensure accurate information is shared with the customer service team.
• Identify opportunities to streamline processes, improve communication, and enhance the overall customer experience.
• Oversee Shopify order activity and coordinate fulfillment with the third-party warehouse.
• Monitor order processing and shipping timelines to ensure fulfillment partners meet service expectations.
• Coordinate shipment scheduling and freight with warehouse contacts and customers, ensuring account-specific requirements are followed.

Skills

E-commerce operations

Order management

Shopify

3PLs

Inventory management

Excel

Tools

Shopify

Job description

24 Seven Talent is seeking a Supply Chain & Logistics Coordinator – Beauty for our client in New York, NY. This full-time role focuses on day-to-day order management, coordinating with a 3PL, fulfillment warehouse, and internal teams to ensure timely, accurate processing of beauty product orders across multiple channels.

The ideal candidate will have e-commerce operations experience, familiarity with Shopify, and strong Excel skills to prepare operational reports and track data.