Supply Chain Learning & Documentation Manager

Kärcher; Fayetteville (AR); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plan

Paid Holidays

Flexible PTO

401K matching plans

Disability insurance

Job summary

Kärcher is seeking a skilled professional to lead learning, instructional design, and operational documentation for its Supply Chain team in a warehouse setting. You will craft SOPs, user guides, and e-learning, and maintain a centralized document library with audit-ready governance.

You will supervise the Operational Documentation & Compliance Specialist, measure training impact, and drive change management with process owners across warehousing and broader supply chain functions.

Qualifications

• Bachelor’s degree in a related field is required.
• 5+ years in instructional design, technical documentation, learning strategy, and document control.
• Experience supporting warehouse operations, logistics, inventory, or manufacturing.
• Knowledge of Lean/Six Sigma or controlled document environments.

Responsibilities

• Own and execute the learning, instructional design, and operational documentation strategy for Supply Chain.
• Create SOPs, work instructions, user guides, job aids, assessments, and e-learning resources for warehouse operations and broader supply chain functions.
• Establish and maintain a centralized, searchable Supply Chain document library with strict version control, governance, and audit readiness.
• Directly supervise, coach, and manage the workload of the Operational Documentation & Compliance Specialist.
• Measure training effectiveness, document compliance, and partner with process owners to support operational change management.

Skills

Instructional design

Adult learning

Leadership

Change management

Education

Bachelor’s degree in Instructional Design, Education, Technical Communication, Supply Chain

Tools

SharePoint

LMS

SAP

Körber WMS

Job description

Kärcher is seeking a skilled professional to lead learning, instructional design, and operational documentation for its Supply Chain team in a warehouse setting. You will craft SOPs, user guides, and e-learning, and maintain a centralized document library with audit-ready governance.

You will supervise the Operational Documentation & Compliance Specialist, measure training impact, and drive change management with process owners across warehousing and broader supply chain functions.