Supply Chain Customer Services Representative

MedStar Health; Washington (District of Columbia); On-site; USD 24,796 - 40,969; Full time

Job summary

MedStar Health in Washington, D.C. is looking for a candidate to perform data entry and various administrative duties in receiving and the storeroom. You will assist with stock issuance and ensure customer satisfaction through excellent service.

The ideal candidate will have a High School Diploma or GED and 1-2 years of relevant experience with strong problem-solving and communication skills. The role offers a hiring range of USD $18.00 – $29.74 per hour.

Qualifications

• 1–2 years of experience with data entry processes and computer skills.
• Ability to work independently and adapt to change.
• Competence in prioritizing tasks and working within administrative priorities.

Responsibilities

• Perform data entry and clerical duties in the storeroom.
• Assist with issuing stock and handle customer service needs.
• Conduct quality assurance checks for inventory accuracy.
• Maintain a safe and clean work environment.
• Participate in patient safety standards.

Skills

Self-motivated

Problem-solving abilities

Interpersonal skills

Organizational skills

Communication skills

Customer focus

Education

High School Diploma or GED

Job description

About this Job

General Summary of Position

The incumbent performs data entry and various general administrative clerical duties in receiving and the storeroom. These functions comply with all applicable laws, regulations, and Georgetown University Hospital's policies, procedures, and standards.

Primary Duties and Responsibilities

• Enters, issues, and returns transactions into the inventory computer system prior to material issuance or shelving.
• Assists with issuing stock requested from the storeroom to walk‑up customers and handles general customer service needs.
• Provides data entry assistance to receiving staff as needed for transactions in the purchasing/receiving system and document filing.
• Performs quality assurance checks of entered data for receiving and inventory accuracy, including cycle counting and data verification.
• Provides excellent customer service in Materials Management: answers calls, responds to inquiries about product availability, handles returns, and solves problems to ensure customer satisfaction.
• Works with the Supply Chain Inventory and Project Coordinator to address storeroom or customer needs or complaints.
• May deliver products or supplies to a customer in emergencies when a Supply Chain Distribution Specialist is unavailable.
• Maintains a safe and clean work environment across all assigned areas, including break and supply storeroom area.
• Assists with data entry and preparation during Physical Inventory.
• Exemplifies Commitment to Caring (PATIENT EXPERIENCE SERVICE STANDARDS AND SPIRIT VALUES) and actively participates in patient safety standards and tasks.
• Assumes additional duties as appropriate to the position and area.

Minimal Qualifications

Education

High School Diploma or GED required.

Experience

1–2 years of experience with data entry processes and computer skills.

Knowledge, Skills, and Abilities

• Self‑motivated and able to work independently.
• Strong problem‑solving abilities.
• Excellent interpersonal and organizational skills.
• Strong communication skills.
• Ability to promptly recognize priorities and work within administrative priorities.
• Self‑starter, adaptable to change, and able to act decisively.
• Team player, capable of working within multidisciplinary groups, and a creative problem solver.
• Strong customer focus.

Hiring Range

USD $18.00 – $29.74 per hour.