Customer Service Account Specialist

Employee Magnets; Coppell (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Employee Magnets in Coppell, TX seeks a Customer Service Account Specialist to manage parts purchasing, invoicing, and order processing while ensuring on-time delivery and accurate documentation. The role demands Excel-based reporting, data analysis, and MRPII ERP familiarity.

Manufacturing experience is a strong plus, with a focus on building relationships with customers and suppliers. Strong communication and problem-solving skills are essential to coordinate with clients, suppliers, and

Qualifications

• Experience in supply chain and customer order management.
• Excellent computer skills for reporting and data analysis (Excel, v-lookups, pivot tables).
• Manufacturing industry experience is a big plus.
• Knowledge of export documentation and MRPII-based enterprise systems.

Responsibilities

• Manage purchasing process for clients buying parts and ensure needs are met.
• Process and deliver invoices within required timeframes.
• Monitor supplier performance, costs, on-time delivery, and quality.
• Control freight costs (inward, outward, local, international).
• Track spare parts backlog and locate parts across locations as needed.
• Coordinate shipping details and notify locations about part transfers.

Skills

Customer order management

Multitasking

Communication skills

Problem solving

Tools

MS Excel

MRPII ERP

Job description

About the job Customer Service Account Specialist

Seeking an experienced Customer Service Account Specialist with experience/skills in material procurement, customer order management, invoicing/billing, shipment processing and inventory management. Candidates must have excellent computer skills for reporting and analyzing data including knowledge of v-lookups and creating pivot tables using MS Excel. Manufacturing experience is a big plus.

Key Responsibilities

• Manage the purchasing process for clients buying parts, ensuring all customer needs are met and/or exceeded
• Ensure all invoices are done and processed accurately and delivered to clients within the required timeframes
• Ensure supplier performance (cost, on-time delivery and quality) including material costs are accurate and available for pricing
• Control freight costs (inwards/outwards/local/international)
• Track spare parts backlog
• Research where parts may be available with other locations and move the invocatory to fill customer orders, notify that location that parts are being moved and arrange shipping details
• Complete required reports are completed accurately and on time
• Ensure orders are accurate and delivered within designated timeframes to clients
• Ensures ordered are accurately invoiced within designated timeframes to clients
• Ensure that all freight and shipping consignment orders conform to regulations as demanded by the country of destination
• Liaise with the Finance team regarding the credit history, payment terms and, where applicable, LC requirements for all customer orders received

Qualifications

• 3 to 5 years of recent work experience in a supply chain role and understanding of credit management.
• Manufacturing industry experience is highly preferred
• Extensive knowledge of export documentation including booking freight (air & sea), letters of credits, bill of lading, packing lists, certificates of origin and embassy legalization requirements
• Extensive understanding and knowledge of MRPII based enterprise systems
• Understanding of client & supplier credit management principles
• Practical knowledge and understanding of purchasing, sales ordering and invoicing processes
• Must be self-motivated, driven, reliant and forthcoming
• Able to multitask, flexible and works well under pressure
• Ability to develop, build and maintain strong relationships with management, co-workers, suppliers and clients
• Represent company values that include being a good team player, passionate, professional, committed, honest and treating people with dignity and respect
• Must have excellent communication (written and verbal), be able to negotiate, solve problems & make decisions in line with organizational philosophies and practices to lead and be a part of a successful team