Supply Chain Coordinator

Range USA; Cincinnati (OH); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Unlimited Shooting – Free Classes

Discounts – online and in-store

Rewards program

Paid training

Job summary

Range USA, the nation’s largest operator of indoor shooting ranges, is seeking a Supply Chain Coordinator in Cincinnati. You will process online orders, support stores and warehouses, and ensure accurate fulfillment for in-store pickup or home shipping.

Ideal candidates have at least 1 year in customer service, strong Excel/Office skills, and the ability to multi-task with precision. This on-site role offers training, benefits, and growth within a growing nationwide brand.

Qualifications

• 1 year of customer service experience required.
• Strong execution skills to meet deadlines.
• Excellent attention to detail and accuracy.
• Sound business sense and decision-making.
• Clear verbal and written communication.
• Ethical conduct and integrity in handling orders.
• Problem solving and analytical thinking.
• Ability to multi-task and prioritize work.

Responsibilities

• Process, receive, and ship customer orders.
• Coordinate with Customer Experience for order inquiries.
• Communicate with stores, shipping partners, and distributors to complete orders.
• Manage shipping labels and transfers.
• Support other departments and stores with ecommerce-related questions.
• Flag suspicious activity to Asset Protection and Fraud teams.
• Ensure compliance with laws and regulations.
• Assist with warehousing tasks like receiving and packing.

Skills

Customer service

Execution

Attention to detail

Business acumen

Communication

Ethical conduct

Problem solving

Time management

Tools

Microsoft Office

Excel

Word

PowerPoint

Job description

Range USA is the nation’s largest operator of indoor shooting ranges — a friendly and safe place to shop, shoot, and learn. We’re committed to making every visit easy, welcoming, and memorable, and we believe every member of our team plays a direct role in that. We’re growing nationwide, and we want the right people with us. At Range USA, your work has real impact.

Position details

Position title

Supply Chain Coordinator

Reports to

Manager of Supply Chain

Classification

Full-Time/Non-Exempt / Hourly / On-Site

Position Overview

The Supply Chain Coordinator is responsible for handling incoming orders placed through our Ecommerce platform, as well as Supply Chain support of stores, warehouse, and ecommerce. They process, receive, and ship online orders as necessary to support our fulfillment experience for in store pick up and ship to home. They will need to be able to communicate with other members of the team as well as directly with stores. Must be able to multi-task and prioritize their day. A flexible work schedule will be considered if it fits business needs.

Core values alignment:

• Curious — ask questions, find and solve problems
• Passionate — care deeply about the brand, team, and customers
• Do it Right — take pride in accuracy and credibility
• Service — put others above ourselves

Key Responsibilities

• Process, receive, and ship customer orders
• Work with Customer Experience for any order status questions and customer order inquiries
• Communicate professionally and courteously directly with stores, shipping partners, and distributors to investigate, allocate, and complete orders
• Coordinate shipping labels, and systematic transfers
• Become well-versed in the Ecommerce platform and be available to support other departments and/or retail store concerns
• Refer suspicious activity or questionable orders to Asset Protection and Fraud departments
• Ensure compliance with federal, state, and local regulations
• Assist with warehousing of select product, including receiving, packing, and shipping

Desired Skills & Experience

• One year of customer service experience with excellent interpersonal skills
• Execution skills with the ability to produce results within expected timeframe
• Technical Capacity – Microsoft Office including advanced Excel, Word and PowerPoint
• Attention to Detail and Accuracy
• Business Acumen
• Communication Proficiency – Verbal & Written
• Ethical Conduct
• Problem Solving/Analysis
• Multi-tasking/Prioritization/Time Management

Employee Benefits

• Medical, Dental, and Vision health insurance
• Unlimited Shooting – Free Classes
• Industry-leading online and in-store discounts
• Manufacturer rewards and points program
• No firearm experience needed — we offer paid training