Sales Associate FT

Range USA; Lewis Center (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Unlimited shooting – Free classes

Discounts on products

Paid training

Job summary

Range USA is seeking a Sales Associate to deliver exceptional customer service, drive sales, and support store operations. The role focuses on helping customers find the right products, explaining features, and guiding them through the purchasing experience.

Ideal candidates will have 1-2 years of sales experience, be comfortable with compliance requirements, and be available to work a flexible schedule including evenings and weekends. Training is provided.

Qualifications

• High School Diploma or equivalent required.
• 1-2 years of customer service sales experience in a specialty retail environment preferred.
• Ability to understand, recall and follow complex compliance regulations and work with confidential information.
• Flexible schedule including nights, weekends and holidays.
• Must be 21 years of age.

Responsibilities

• Greet customers and provide excellent service to support the shopping experience.
• Convert customers to buyers by effectively presenting products and benefits.
• Inform customers of services, discounts, offers, and promotions.
• Assist with range check-ins and ensure a smooth rental process when applicable.
• Maintain knowledge of products and stay updated on new store information.

Skills

Customer service

Sales skills

Communication

Adaptability

Confidential handling

Education

High School Diploma or equivalent

Job description

Sales Associate

Range USA is the nation's largest operator of indoor shooting ranges — a friendly and safe place to shop, shoot, and learn. We’re committed to making every visit easy, welcoming, and memorable, and we believe every member of our team plays a direct role in that. We’re growing nationwide, and we want the right people with us. At Range USA, your work has real impact.

Position details

Position title

Sales Associate

Reports to

Store Leader

Classification

Full-Time / Non-Exempt / Hourly

Position Overview

The Sales Associate role ensures every single Range USA customer is provided the assistance and knowledge to fulfill the experience they are seeking by being proficient in product knowledge, selling skills and operations. The main responsibility of the Sales Associate is to convert Range USA customers to buyers with sales that fulfill the desired experience.

Core values alignment

• Curious — ask questions, find and solve problems
• Passionate — care deeply about the brand, team, and customers
• Do it Right — take pride in accuracy and credibility
• Service — put others above ourselves

Key Responsibilities

• Commitment to the mission of Range USA by providing the easiest and best customer service in the USA.
• Provide outstanding customer service that is dedicated to exceeding customer expectations and fostering lasting relationships.
• Greet customers and facilitate the customer experience.
• Convert Range USA customers to buyers by asking for the sale to fulfill desired experience.
• Ensure our customers leave with the complete package supporting their main purchase. Inform customers of Range USA services, discounts, exclusive offers, sales, and promotions.
• Conduct range customer check-in in an efficient and friendly manner.
• Maintain therange timer for proper tracking of customer time
• Ensure an efficient and compliant range firearm rental process
• Utilize radios to communicate with Range Safety Officer regarding safety and customer issues
• Answer customer questions regarding product pricing, features, benefits, and availability.
• Maintain compliance with all involved government agencies including 4473 and background check processes.
• Remain up to date on new product and industry news.
• When acting as an ecommerce picker, the pickup dashboard must be checked every hour, and any new orders should be picked.

Desired Skills & Experience

• High School Diploma or equivalent required.
• 1-2 years of customer service sales experience, preferably within a specialty retail environment.
• Ability to understand, recall and follow complex compliance regulations and the ability to work with highly confidential information.
• Availability to work a flexible schedule and hours necessary to open and/or close the store including nights, weekends, and holidays.
• Must be 21 years of age.

Employee Benefits

• Medical, Dental, and Vision health insurance
• Unlimited Shooting – Free Classes
• Industry-leading online and in-store discounts
• Manufacturer rewards and points program
• No firearm experience needed — we offer paid training