Operations Specialist

Range USA; Mentor (OH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, and Vision health insurance

Unlimited Shooting – Free Classes

Industry-leading online and in-store discounts

Manufacturer rewards and points program

Paid training

Job summary

Range USA, the largest indoor shooting range operator, seeks an Operations Specialist to support store performance through inventory management and compliance. This full-time role involves maintaining organized operations, ensuring regulatory adherence, and enhancing customer service. Ideal candidates have retail experience and a high school diploma, with a strong commitment to detail and compliance.

Employee benefits include medical, dental, vision insurance, unlimited shooting, free classes, and more.

Qualifications

• High School Diploma or equivalent required.
• 2+ years of retail, inventory, or operations experience, preferably in specialty retail.
• Strong attention to detail with a focus on accuracy and compliance.

Responsibilities

• Support store sales by maintaining visual standards and conducting inventory counts.
• Receive and process incoming inventory, ensuring system accuracy.
• Manage e-commerce orders and ensure timely customer communication.

Skills

Retail experience

Inventory management

Attention to detail

Effective communication

Education

High School Diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Range USA is the nation’s largest operator of indoor shooting ranges — a friendly and safe place to shop, shoot, and learn. We’re committed to making every visit easy, welcoming, and memorable, and we believe every member of our team plays a direct role in that. We’re growing nationwide, and we want the right people with us. At Range USA, your work has real impact.

Position Details

Position title: Operations Specialist

Reports to: Assistant Store Leader

Classification: Full-Time / Non-Exempt / Hourly

Position Overview

The Store Operations Specialist plays a critical role in supporting store performance through execution of inventory management, compliance, and operational processes. This role ensures product availability, pricing accuracy, and adherence to all federal, state, and local firearm regulations, while maintaining organized and efficient backroom and administrative operations. Working closely with store leadership, this position drives operational excellence across receiving, inventory control, compliance tracking, and customer order fulfillment.

Core values alignment

• Curious — ask questions, find and solve problems
• Passionate — care deeply about the brand, team, and customers
• Do it Right — take pride in accuracy and credibility
• Service — put others above ourselves

Key Responsibilities

Inventory & Merchandising Execution

• Support store sales by maintaining visual standards in the store, to include merchandise presentation, pricing, promotions, and signage.
• Maintain visual and merchandising standards across the sales floor
• Conduct inventory counts, cycle counts, and audits to ensure accuracy
• Monitor and resolve out-of-stock conditions and inventory discrepancies

Receiving & Inventory Control

• Receive and process all incoming inventory, including firearms, transfers, and e-commerce orders, in a timely and accurate manner
• Maintain a clean, organized, and audit-ready receiving area
• Process inventory adjustments and goods issues to ensure proper system accuracy
• Execute weekly and monthly reporting, including negative inventory and margin reports

Compliance & Regulatory Support

• Support compliance with all ATF, OSHA, and internal safety policies and procedures
• Perform compliance checks including 4473 form reviews, bound book management, for documentation accuracy and compliance tracker
• Assist with audits, corrections, and required customer follow-up

Customer Order & Service Support

• Manage e-commerce orders and layaways, ensuring timely processing and customer communication
• Support firearm service and repair programs, including tracking, parts coordination, and follow-up
• Ensure all customer transactions related to layaway and ecommerce are completed timely

Operational Support

• Partner with leadership to maintain appropriate supply levels (targets, PPE, office supplies, ATF forms)
• Conduct case audits to ensure proper representation of in-stock firearms
• Support overall store operations to ensure a safe, compliant, and high-performing environment

Desired Skills & Experience

• High School Diploma or equivalent required
• 2+ years of retail, inventory, or operations experience (specialty retail preferred)
• Working knowledge of inventory systems and POS platforms
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong attention to detail with a focus on accuracy and compliance
• Effective communication and organizational skills
• Ability to work a flexible schedule, including nights, weekends, and holidays

Employee Benefits

• Medical, Dental, and Vision health insurance
• Unlimited Shooting – Free Classes
• Industry-leading online and in-store discounts
• Manufacturer rewards and points program
• No firearm experience needed — we offer paid training