Supply Chain Associate

Wafna; Santa Fe Springs (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

Wafna is seeking a Supply Chain Associate 1 in California to join Operation HQ. You will contribute to ERP processes to improve efficiency and ensure SOPs are followed. You will work with Oracle ERP, design, test, deploy, and maintain system developments.

You will prepare SOP documents, train branch users, analyze data, and support audits, with a focus on process improvements and cross-functional collaboration.

Qualifications

• Ability to organize and prioritize numerous tasks under tight time constraints.
• Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
• Understanding principles and procedures of ERP workflows, especially Oracle.
• Creative problem-solving to ensure smooth ERP user experience.
• Strong written and verbal English communication skills; public speaking is a plus.

Responsibilities

• Troubleshoot ERP issues and liaise between users and software techs.
• Test new developments, patches and upgrades by creating scenarios and validating results.
• Assist branches with questions and solutions for systems and workflows.
• Create and modify SOPs and other manuals to aid branch operations.
• Maintain ERP Portal and ensure materials are current at all times.
• Train branch users by designing and conducting training sessions.
• Attend meetings and share information, improvement plans, and observations.
• Support Operation HQ in business process improvements and ERP utilization.
• Collect data from branches and prepare reports, charts, and matrices.
• Assist auditors with Oracle procedures and internal controls.
• Provide project status and recommendations to management.
• Suggest new features or changes to systems or processes based on user feedback.

Skills

Task management

Microsoft Office

ERP understanding

Creative problem solving

Communication

Public speaking

Data organization

Tools

Oracle ERP

Job description

Job Summary

The Supply Chain Associate 1 works as a part of Operation HQ to contribute in implementing ERP processes to increase efficiencies while ensuring Company’s Standard Operation Procedure (SOP) is properly followed. This job includes performing a range of design, testing, deploying, and maintaining general and specific Oracle system developments. This position needs to be thoroughly knowledgeable about all aspects of the company’s operation flows, processes, and practice in order to create and maintain documents such as written SOPs and procedure manuals. This position reports to the Operation HQ Manager.

Essential Job Functions

• Troubleshoot ERP system issues that are reported by the branch. When necessary, serve as a liaison between users and software techs.
• Test when new developments, patches, and software upgrades, become available by creating scenarios and coordinating the test to verify/validate results.
• Help branches by answering their questions and providing solutions to their issues for both systems and workflows.
• Create and modify SOPs and other supporting documents, such as manuals to aid branch operations.
• Maintain and keep the ERP Portal current to make sure all saved materials are current.
• Train branch users by designing/conducting sessions.
• Attend scheduled meetings and actively share information, improvement plans, and observation
• Support Operation HQ Managers in business process improvements, implementing best practices, and fully utilizing ERP system.
• Collect information from branches and prepare data, reports, charts, and matrixes.
• Assist with internal and external auditors regarding Oracle system and operation procedures.
• Provides project status and other reports to his/her manager.
• Recommends new features or changes to system or operation workflow based on user feedback.
• Demonstrates behaviors consistent with the core values and mission of Operation HQ.
• Other duties as assigned.

Knowledge, Skills and Ability

• Organize and prioritize numerous tasks and complete them under various time constraints.
• Require computer skills, including proficiency with Microsoft word, excel, PowerPoint, and Outlook software, as well as other general office skills;
• Understand principles, practices, and procedures of our operation workflow as well as our current ERP system (Oracle).
• Think creatively and resolve problems to ensure the smoothest possible experience for users of the ERP system.
• Work with a wide variety of system issues and personalities while continuing to promote a professional and pleasant demeanor.
• Strong Communication skills to be able to get complex ideas in an easy-to-understand fashion in writing (including email), reading, and speaking in English (other language is a plus, but not required).
• Use an effective tool, such as PowerPoint to create visually appealing easy-to-follow presentations and good at public speaking.
• Use Excel or other spreadsheets to organize data into an easy-to-read format.
• Follow written and/or oral instructions; speak clearly, concisely, and effectively.
• Positive work history and ability to maintain solid attendance.
• Available to work extended hours.