Supplier Support Specialist 1

VIP (Vermont Information Processing); Colchester (VT); Hybrid; USD 50,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Vision and Dental Expense Reimburse

401k Match

Life and Disability Insurance

Health Savings Accounts

Paid Parental Leave

Discounted Gym Memberships

Combined Time Off

Flex and Hybrid Schedules

On-site Child Care Center

On-site Fitness Center

On-site Health Clinic

Job summary

VIP (Vermont Information Processing) is looking for a Supplier Support Specialist to join our Support Team in Colchester, VT. This role involves supporting beverage suppliers, ensuring efficient usage of our software and enhancing data understanding critical to product success.

Candidates should have strong analytical abilities and clear communication skills, with at least one year of preferred customer support experience.

Qualifications

• Strong analytical and reasoning skills.
• Ability to communicate clearly and effectively.
• Excellent organizational skills.
• At least one year of customer support experience preferred.

Responsibilities

• Establish a positive, professional relationship with supplier customers.
• Help customers understand data reliability and its impact on their product.
• Address customer concerns in a timely manner.
• Organize daily, weekly, and monthly responsibilities.

Skills

Analytical skills

Clear communication

Organizational skills

Microsoft Excel proficiency

Customer support experience

Beverage industry knowledge

Education

Bachelor's or Associate degree

Job description

Annual Compensation: $49,920 - $54,080

Position Type: Full time, Hybrid (3 Days on-site in Colchester, VT)

VIP is seeking a Supplier Support Specialist to join our Support Team. The Supplier Services part of our business is focused on moving data between distributors and suppliers in the beverage industry. This role is focused on supporting beverage suppliers with our sales data collection services and assisting them with our reporting solutions. Supplier Support Specialists work in a team setting to provide support for a designated group of customers. This position offers a hybrid work schedule, which requires a minimum of 3 days a week in our Colchester office (Monday - Wednesday).

Primary Responsibilities:

• Establish a positive, professional and trustworthy relationship with our supplier customers and help them work towards efficient usage of our software.
• Help customers better understand the quality and reliability of our data and how it contributes towards their product's success.
• Ensure that any customer concerns are addressed in a timely manner and directed to the appropriate resources.
• Prioritize daily, weekly and monthly responsibilities, both to the company and the customer, in an organized manner.

Requirements:

• Strong analytical and reasoning skills
• Ability to communicate clearly and effectively
• Excellent organizational skills
• Strong computer skills and proficiency in Microsoft Excel
• At least one year of customer support experience preferred
• Bachelor's or Associate degree preferred
• Beverage industry knowledge is a bonus!

Benefits Include:

• Health Insurance
• Vision and Dental Expense Reimbursement
• 401k Match & Employer Contributions
• Life and Disability Insurance
• Health Savings and Flexible Spending Accounts
• Paid Parental Leave
• Discounted Gym Memberships
• Combined Time Off and Floating Holidays
• Flex and Hybrid Schedules
• On-site Child Care Center (VT)
• On-site Fitness Center (VT)
• On-site Health Clinic (VT)

Compensation is based on a variety of factors including skills, experience, and industry background. The range listed here represents our good faith estimate for the role.

All full time job offers are contingent upon passing a pre-employment drug screening and background check.