Supplier Support Specialist 1

Vermont Information Processing; Colchester (VT); Hybrid; USD 33,062 - 35,817; Full time

Benefits offered by this job

Health Insurance

Vision and Dental Reimbursement

401k Match

Life and Disability Insurance

Health Savings Accounts

On-site Child Care Center

On-site Fitness Center

On-site Health Clinic

Discounted Gym Memberships

Combined Time Off

Flex and Hybrid Schedules

Job summary

Vermont Information Processing is seeking a Supplier Support Specialist to join their Support Team. This role focuses on assisting beverage suppliers with sales data collection services and reporting solutions.

The position offers a hybrid schedule requiring at least 3 days a week in the Colchester office. Key responsibilities include building relationships with customers, ensuring efficient software usage, and addressing concerns promptly.

Qualifications

• Strong analytical and reasoning skills.
• Ability to communicate clearly and effectively.
• Excellent organizational skills.
• Strong computer skills, especially in Microsoft Excel.
• At least one year of customer support experience preferred.
• Beverage industry knowledge is a bonus.

Responsibilities

• Establish a positive relationship with supplier customers.
• Help customers understand the quality of our data.
• Ensure customer concerns are addressed timely.
• Prioritize responsibilities in an organized manner.

Skills

Analytical skills

Communication

Organizational skills

Microsoft Excel

Customer support experience

Beverage industry knowledge

Education

Bachelor's or Associate degree

Job description

VIP is seeking a Supplier Support Specialist to join our Support Team. The Supplier Services part of our business is focused on moving data between distributors and suppliers in the beverage industry. This role is focused on supporting beverage suppliers with our sales data collection services and assisting them with our reporting solutions. Supplier Support Specialists work in a team setting to provide support for a designated group of customers. This position offers a hybrid work schedule, which requires a minimum of 3 days a week in our Colchester office (Monday - Wednesday).

Position Type:Full Time, Hybrid - will be required to report to our office in Colchester, VT

Primary Responsibilities:

• Establish a positive, professional and trustworthy relationship with our supplier customers and help them work towards efficient usage of our software.
• Help customers better understand the quality and reliability of our data and how it contributes towards their product's success.
• Ensure that any customer concerns are addressed in a timely manner and directed to theappropriate resources.
• Prioritize daily, weekly and monthly responsibilities, both to the company and the customer, in an organized manner.

Requirements:

• Strong analytical and reasoning skills
• Ability to communicate clearly and effectively
• Excellent organizational skills
• Strong computer skills and proficiency in Microsoft Excel
• At least one year of customer support experience preferred
• Bachelor's or Associate degree preferred
• Beverage industry knowledge is a bonus!

Compensation:$24.00 - $26.00/hour (Level 1)

Compensation is based on a variety of factors including skills, experience, and industry background. The range listed here represents our best faith estimate for the role.

Benefits Include:

• Health Insurance
• Vision and Dental Expense Reimbursement
• 401k Match & Employer Contributions
• Life and Disability Insurance
• Health Savings and Flexible Spending Accounts
• On-site Child Care Center (VT)
• On-site Fitness Center (VT)
• On-site Health Clinic (VT)
• Discounted Gym Memberships
• Combined Time Off and Floating Holidays
• Flex and Hybrid Schedules

All full time job offers are contingent upon passing a pre-employment drug screening and background check.