Supplier Payments & Queries Specialist

CO-OP; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Annual bonus

Holiday entitlement 28 days (+4)

Pension contributions

Staff discount 30%

Salary stream access

Virtual healthcare

24/7 support

Training & development

Cycle-to-work

Job summary

Co-op is seeking a Supplier Queries Advisor to join our Source to Pay team. You will help ensure supplier queries and disputes are resolved and payments are made on time, building key relationships with external partners to support a smooth food supply chain.

You’ll resolve issues, complete reconciliations, and respond to queries via our supplier portal, all while improving supplier experiences and minimizing payment delays.

Qualifications

• Experience working in customer service.
• Strong IT and Microsoft Office skills, including basic Excel functions (e.g., VLOOKUPs).

Responsibilities

• Work with colleagues to manage all queries and disputes for invoices on food goods going into our Co-op depots and stores.
• Complete reconciliation and invoice statements.
• Resolve price and quantity claim disputes.
• Liaise with suppliers, depots, buying teams, and other Co-op colleagues to resolve issues.
• Respond to queries via email and through our supplier query portal

Skills

Customer service

MS Office

Communication

Problem-solving

Time management

Relationship-building

Tools

Microsoft Excel

Office suite

Job description

Co-op is seeking a Supplier Queries Advisor to join our Source to Pay team. You will help ensure supplier queries and disputes are resolved and payments are made on time, building key relationships with external partners to support a smooth food supply chain.

You’ll resolve issues, complete reconciliations, and respond to queries via our supplier portal, all while improving supplier experiences and minimizing payment delays.