Supplier Queries Advisor

CO-OP; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Annual bonus

Holiday entitlement 28 days (+4)

Pension contributions

Staff discount 30%

Salary stream access

Virtual healthcare

24/7 support

Training & development

Cycle-to-work

Job summary

Co-op is seeking a Supplier Queries Advisor to join our Source to Pay team. You will help ensure supplier queries and disputes are resolved and payments are made on time, building key relationships with external partners to support a smooth food supply chain.

You’ll resolve issues, complete reconciliations, and respond to queries via our supplier portal, all while improving supplier experiences and minimizing payment delays.

Qualifications

• Experience working in customer service.
• Strong IT and Microsoft Office skills, including basic Excel functions (e.g., VLOOKUPs).

Responsibilities

• Work with colleagues to manage all queries and disputes for invoices on food goods going into our Co-op depots and stores.
• Complete reconciliation and invoice statements.
• Resolve price and quantity claim disputes.
• Liaise with suppliers, depots, buying teams, and other Co-op colleagues to resolve issues.
• Respond to queries via email and through our supplier query portal

Skills

Customer service

MS Office

Communication

Problem-solving

Time management

Relationship-building

Tools

Microsoft Excel

Office suite

Job description

We're looking for a Supplier Queries Advisor to join our Source to Pay team at Co-op. In this role, you'll help us make sure that queries and disputes from our suppliers are resolved and payments are made on time. We'll look to you to resolve issues and disputes, build key relationships with external partners, and make sure any remedial actions are done accurately. It's a great opportunity for you to develop your customer service and supplier management skills as part of a brilliant team. Why this role matters At Co-op, strong relationships with our suppliers helps us deliver the products and services that our customers and member-owners love and rely on every day. This role plays a big part in keeping these relationships healthy by minimising payment delays, improving supplier experiences, and supporting the smooth running of our food supply chain. What you'll do

• Work with colleagues to manage all queries and disputes for invoices on food goods going into our Co-op depots and stores
• Complete reconciliation and invoice statements
• Resolve price and quantity claim disputes
• Liaise with suppliers, depots, buying teams, and other Co-op colleagues to resolve issues
• Respond to queries via email and through our supplier query portal
  Experience working in customer service
• Strong IT and Microsoft Office skills, with the ability to perform basic functions on Excel (e.g., VLOOKUPs)
• Good communication and relationship-building skills
• Good problem-solving skills and the ability to manage your time effectively
• At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:
• An annual bonus scheme (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• 30% discount on Co-op products and 10% off other brands
• Stream - early access to a percentage of your pay as you earn it
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
• 24/7 colleague support service
• Training and support for your development and career progression
• Cycle-to-work scheme