Supervisory Veterans Service Representative (Coach)

Veterans Benefits Administration; North Little Rock (AR); On-site; USD 90,000 - 120,000; Full time

Job summary

The Veterans Benefits Administration is seeking a Veterans Service Representative (Coach) to lead an assigned team within the Veterans Service Center (VSC) division in Little Rock. You will guide staff responsible for providing information, advice and assistance on Veterans benefits claims and related outreach.

This is not a remote position; the selectee must report in person to the Little Rock Regional Office in Arkansas to fulfill duties and supervision.

Qualifications

• One year of specialized experience equivalent to the GS-12 level in the federal service.
• Experience leading a team delivering information and services on benefits programs.
• Knowledge of VA Compensation and Pension benefits processes is preferred.

Responsibilities

• Lead an assigned team within the Veterans Service Center (VSC).
• Provide information, advice and assistance on Veterans benefits claims.
• Ensure quality and timeliness of service meets performance goals.
• Direct resources to achieve the teams' assigned outcomes.

Skills

Team leadership

Supervisory experience

VA/benefits knowledge

Job description

The Veterans Service Representative (Coach) leads an assigned team within the Veterans Service Center (VSC) division through a staff of personnel responsible for providing information, advice and assistance on all types of Veterans benefits claims administered to Veterans and their dependents and for providing outreach services to various stakeholders. This is not a remote position; the selectee will be required to report in person to the Little Rock Regional Office.

Reasonable Accommodation (RA) Requests: VA is committed to ensuring all applicants have equal access to the assessment process. If you require reasonable accommodation to complete the VA Supervisory Situational Judgment Test (SSJT), please contact [e-mail] as soon as possible. Requests will be considered on a case-by-case basis in accordance with the Rehabilitation Act of 1973, as amended. To determine if you need a RA, please review: Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport-usastaffing.opm.gov/hc/en-us/sections/45063131363475-Reasonable-Accommodation-Information)

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:09/22/2026.

TIME-IN-GRADE REQUIREMENT

• For this GS-13 position you must have served 52 weeks at the GS-12 level in the federal service.
• If you are a current VBA employee requesting reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-13 or higher and the promotion potential of your current position must be at least GS-13.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

MINIMUM QUALIFICATION REQUIREMENT

GS-13 Grade Level

• Specialized Experience: You must have one year of specialized experience equivalent to the GS-12 level or higher in the federal service.

Specialized experience is defined as performance of technical assignments affecting the entire field of VA's Compensation and Pension (C&P) Benefits Programs. These assignments could require interpretation of the full range of Federal, state, local laws and regulations, C&P laws and regulations, or include precedent opinions of the Court of Appeals for Veterans' Claims and authoritative opinions of the General Counsel.

Examples of specialized experience would typically include:

• Performing the duties of an Assistant Coach and assisting Coaches in their responsibilities on a daily basis;
• Ensuring that the teams' quality and timeliness of service meets performance indicator goals; and,
• Responsible for the cost-effective use of resources to accomplish the teams' assigned outcomes.

Note: There is no education substitution at the GS-13 Grade Level.

Volunteer Experience

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment:

Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements

This position is mostly sedentary.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/