Supervisory Veterans Service Representative

Veterans Benefits Administration; Chicago (IL); On-site; USD 75,000 - 110,000; Full time

Job summary

Veterans Benefits Administration seeks a Supervisory VSR (Assistant Coach) to perform and maintain daily duties in the coach's absence. The announcement is limited to the first 25 applications and closes on 09/22/2026 or when 25 applications have been received, EST.

Applicants must meet time-in-grade requirements by the closing date and have relevant specialized experience at the GS-12 level or higher in VA's compensation and pension programs, including adjudication and determination of benefits.

Qualifications

• Specialized experience as described for GS-12 level in VA's compensation and pension programs.

Responsibilities

• Performs and maintains daily responsibilities in the absence of the coach.
• Operates under time-in-grade requirements and adheres to federal qualification standards.

Job description

The Supervisory VSR (Assistant Coach) will perform and maintain the daily responsibilities/duties in the absence of the coach. This announcement is being limited to the first 25 applications received. The announcement will close either on the published closing date at 11:59 p.m. Eastern Standard Time (EST) or on the day when the number of applications reaches 25 at 11:59 p.m. (EST), whichever comes first.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:09/22/2026.

TIME-IN-GRADE REQUIREMENT

As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement.

• For a GS-12 position you must have served 52 weeks at the GS-11 level.
• If you are a current VBA employee requesting reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS- 12 or higher and the promotion potential of your current position must be at least None.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

MINIMUM QUALIFICATION REQUIREMENT

You may qualify based on your experience as described below:

GS-12 Grade Level:

• Specialized Experience: To qualify, applicants must have one (1) year of specialized experience equivalent to at least the GS-11 grade level or higher in the normal line of progression for the occupation in the organization. Specialized Experience is defined as performance of technical assignments affecting the entire field of VA's compensation and pension (C&P) benefits programs. These assignments would have required interpretation of the full range of C&P laws and regulations, to include precedent opinions of the Court of Appeals for Veterans' Claims and authoritative opinions of the General Counsel. Experience may have been gained as a VSR Authorizer, RVSR, AQRS or DRO. Examples of specialized experience would typically include, but are not limited to:
  • Quality assurance or auditor functions related to claims processing and benefit determination.
  • Adjudication and authorization of compensation, pension, and claims.
  • Determination to reconsider claims appeal cases and preparation/presentation of such cases

Volunteer Experience

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment

Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements

The work normally involves mental rather than physical exertion. The work is mostly sedentary; however, there may be some walking, standing, and carrying of light items.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.