Supervisory Veterans Service Representative

Veterans Benefits Administration; Winston-Salem (NC); On-site; USD 85,000 - 110,000; Full time

Job summary

The Supervisory Veterans Service Representative (Coach) leads an assigned team within the Veterans Service Center (VSC) division, guiding staff responsible for informing and assisting Veterans and dependents on benefits, and for outreach to stakeholders.

Qualifications specify GS-13 with one year of specialized experience at GS-12 or higher, with no education substitution. Emphasis on interpreting federal and state laws, and C&P regulations relevant to VA benefits programs.

Qualifications

• GS-13 Grade Level: Specialized Experience of 1 year or more at GS-12 or higher.
• No education substitution at the GS-13 Grade Level.
• Experience applying Federal, state, local laws and C&P regulations to VA benefits programs.

Responsibilities

• Lead an assigned team within the Veterans Service Center (VSC) division.
• Provide information, advice and assistance on all types of Veterans benefits claims.
• Perform outreach services to stakeholders.

Skills

Team leadership

Customer information

Job description

The Supervisory Veterans Service Representative (Coach) leads an assigned team within the Veterans Service Center (VSC) division through a staff of personnel responsible for providing information, advice and assistance on all types of Veterans benefits claims administered to Veterans and their dependents and for providing outreach services to various stakeholders.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:09/16/2026. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. If you are a current VBA employee requesting a reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-13 (or higher) and the promotion potential of your current position must be at least GS-13.

MINIMUM QUALIFICATION REQUIREMENTS: You may qualify based on your experience as described below:GS-13 Grade Level: Specialized Experience: You must have one year of specialized experience equivalent to the GS-12 level or higher. Specialized experience is defined as performance of technical assignments affecting the entire field of VA's Compensation and Pension (C&P) Benefits Programs. These assignments could require interpretation of the full range of Federal, state, local laws and regulations, C&P laws and regulations, or include precedent opinions of the Court of Appeals for Veterans' Claims and authoritative opinions of the General Counsel.

Examples of specialized experience would typically include:

• (1) Performing the duties of an Assistant Coach and assisting Coaches in their responsibilities on a daily basis;
• (2) Ensuring that the teams' quality and timeliness of service meets performance indicator goals;
• and,(3) Responsible for the cost-effective use of resources to accomplish the teams' assigned outcomes.

Note: There is no education substitution at the GS-13 Grade Level.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements: This position is mostly sedentary. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.