Supervisory Medical Support Assistant

U.S. Department of Veterans Affairs; Bay Pines (FL); On-site; USD 65,000 - 86,000; Full time

Benefits offered by this job

Paid Time Off

Federal health benefits

Parental leave

Retirement benefits

Job summary

The U.S. Department of Veterans Affairs at Bay Pines VA Medical Center, FL seeks a Supervisory Medical Support Assistant to lead the Health Administration Service team. This senior MSA role oversees patient access, clinic coordination, and staff supervision to ensure high-quality veteran care.

Work schedule is Mon-Fri, 7:00am-3:30pm or 8:00am-4:30pm. The position offers federal benefits, generous paid time off, parental leave, and retirement programs.

Qualifications

• United States citizenship required.
• High school diploma or GED required.
• Experience supervising MSAs preferred.

Responsibilities

• Oversee clinic administrative support and coordinate patient care.
• Supervise Medical Support Assistants and administrative staff.
• Coordinate with leadership, nurses, and providers to ensure patient services.
• Manage scheduling and access to VA health care services.

Skills

Leadership

Staff supervision

Patient coordination

Education

High school diploma or GED

Job description

Summary

This position is located under the Health Administration Service at the C.W. Bill Young VA Medical Center - Bay Pines - FL. The Supervisory Medical Support Assistant continuously embraces and supports the mission - vision - and values of the VA Healthcare System. They serve as the Supervisory Medical Support Assistant in Health Administration Service.

Summary

This position is located under the Health Administration Service at the C.W. Bill Young VA Medical Center - Bay Pines - FL. The Supervisory Medical Support Assistant continuously embraces and supports the mission - vision - and values of the VA Healthcare System. They serve as the Supervisory Medical Support Assistant in Health Administration Service.

Qualifications

Basic Requirements:

• United States Citizenship
• Be a citizen of the United States (U.S.)
• Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C.
• 7407(a)
• Experience and Education
• (1) Experience
• None
• (2) Education
• High school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education
• Certification
• None required
• Grandfathering Provision
• All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title - series - and grade held - which are part of the basic requirements of the occupation
• For employees who do not meet all the basic requirements required in this standard - but who met the qualifications applicable to the position at the time they were appointed to it - the following provisions apply: (1) Such employees may be reassigned - promoted - or [changed to a lower grade] within the occupation
• (2) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed - on a temporary or permanent basis - until they fully meet the basic requirements of the standard
• Physical Requirements
• See VA Directive and Handbook 5019 - Employee Occupational Health Service for requirements
• English Language Proficiency
• Candidates must be proficient in spoken and written English in accordance with 38 U.S.C.
• 7403(f)
• Grade Determinations: In addition to the basic requirements for employment listed in paragraph 3 above - the following education and experience criteria must be met when determining the grade of candidates: Supervisory Medical Support Assistant - GS-8 (a) Experience
• One year of experience equivalent to the GS-7 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient - outpatient - or interdisciplinary setting
• (b) Assignment
• For all supervisory assignments the Supervisory MSA must spend 25% or more of their time providing administrative and technical supervision and perform major duties above those at the FPL that consist of significant scope - complexity - difficulty - and variety
• Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics
• They have full responsibility for supervising at least one subordinate MSA team leader - supervisor - or equivalent administrative patient support staff in a VA medical inpatient - outpatient - or interdisciplinary setting
• Assignments at this level include but are not limited to evaluating the work of subordinate staff
• resolving complex problems to ensure patient services are met
• evaluating new products - equipment - and systems to make recommendations for improved operations
• identifying educational or training needs
• making final decisions on hiring selections
• evaluating performance and taking disciplinary action when necessary
• The employee has administrative and professional responsibility for planning and directing the subordinate lead - supervisor - and MSA's activities
• Responsible for extracting and analyzing data to provide reports to senior management in support of tracking measures
• (c) Demonstrated Knowledge - Skills - and Abilities
• In addition to the experience above - the candidate must demonstrate the following KSAs: Advanced knowledge of managing or leading patient support staff in a clinic
• This includes independently utilizing reference sources - decision making - and empowering the team to collaborate and resolve problems within a complex systems environment
• Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work - performance evaluations - selection of staff - and recommendation of awards and/or advancements
• Ability to collaborate - communicate - and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations
• Ability to provide briefings - orientations - staff development - and training in a patient support setting
• Ability to manage fiscal matters - forecast resource and equipment needs - and identify budget needs
• References: VA Handbook 5005 - Part II Appendix G45.The full performance level of this vacancy is GS-8. Physical Requirements: The physical demands of the work are generally minor
• The work is primarily sedentary (6-8 hrs.) although - there is some walking (1 hr.) - bending (1 hr.) - and carrying of bulky files (1-10 lbs.) and some extended periods of standing (2 hrs).

Duties

• Total Rewards of a Allied Health Professional The Supervisory Medical Support Assistant duties consist of but are not limited to the following: Embraces and supports the mission - vision - and values of the VA Healthcare System
• Responsible for ensuring the management of accurate and timely patient care coordination for the area in which they are assigned - coordinating clinic administrative support activities in conjunction with the Leadership - Section Chief - nursing and providers
• Acts as contact and resource for answering a variety of patients
• questions regarding VA health care access - primary care systems - concerns - complaints - and eligibility
• Guides Veterans - provides Information and assistance and or refers to appropriate assistance in a timely manner
• Is the delegated authority necessary to manage assigned clinical administration areas - performing the full range of supervisory duties and responsibilities to effectively to utilize the manpower and resources allocated to Health Administration Service (HAS)
• Supervises a team of Medical Support Assistants - Eligibility Clerks - and Administrative Assistants to ensure the coordination of care
• Works closely with the Charge Nurse - Managers - Physicians and Leadership to assists with coordinating patient care for their areas
• Has daily and frequent personal and telephonic contact with a variety of individuals to include physicians - nurses - technical support staff - veteran patients and their families and Veteran Service Officers
• Work Schedule: Monday thru Friday 7:00am-3:30pm or Monday thru Friday 8:00am-4:30pm Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases
• When setting pay - a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade)
• Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual - based on prior [work experience] or military service experience
• Parental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a child
• Child Care Subsidy: After 60 days of employment - full time employees with a total family income below $144 -000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Authorized Virtual: This is not a virtual position
• Functional Statement #: 20306F Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized