Supervisory Medical Support Assistant

U.S. Department of Veterans Affairs; Louisville (KY); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Ad-hoc telework eligibility

Federal employee benefits (health/eye/

Paid time off

Job summary

U.S. Department of Veterans Affairs is seeking a Supervisory Medical Support Assistant for the Robley Rex VAMC Business Office at the Greenwood Community Based Outreach Clinic. The role involves receipt, intake, and indexing of health and administrative information, with emphasis on supervising MSAs and coordinating clinic operations.

Applicants must meet basic requirements, including U.S. citizenship and English proficiency, and have documented experience at the GS-8 level or equivalent.

Qualifications

• Citizenship: U.S. citizen (per basic requirements)
• Proficiency in English (spoken and written)
• One year of experience leading or supervising MSAs or equivalent staff (GS-8 level)
• Education: High school diploma or GED or equivalent
• Must be able to document detailed work history with dates and hours

Responsibilities

• Supervise and direct subordinate MSAs or team leaders in a clinic setting
• Assign and evaluate work, provide performance feedback, and address workplace issues
• Coordinate scheduling and staffing to ensure efficient patient services
• Communicate with physicians, case managers, and allied health staff to ensure continuity of care
• Analyze data and prepare reports to support performance measures
• Support telework opportunities as determined by supervisory discretion

Skills

Supervisory experience

Healthcare administration

Customer service

Team leadership

Education

High school diploma or GED

Job description

Summary The incumbent serves as a Supervisory Medical Support Assistant with the Robley Rex VAMC Business Office at the Greenwood Community Based Outreach Clinic. The incumbent performs duties related to the receipt - intake - and indexing of health and administrative information. Please include full-time/part-time status or number of hours worked for each position listed on resume.

Summary The incumbent serves as a Supervisory Medical Support Assistant with the Robley Rex VAMC Business Office at the Greenwood Community Based Outreach Clinic. The incumbent performs duties related to the receipt - intake - and indexing of health and administrative information. Please include full-time/part-time status or number of hours worked for each position listed on resume.

Qualifications Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• Citizenship
• Be a citizen of the United States (U.S.)
• Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C.
• 7407(a)
• Experience
• No experience required
• Education
• High school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education
• Licensure/Certification/Registration
• None English Language Proficiency
• Candidates must be proficient in spoken and written English in accordance with 38 U.S.C.
• 7403(f)
• Certification
• None required
• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
• GS-8 Grade Determinations: In addition to the basic requirements above - applicants must meet the following experience: Experience
• One year of experience equivalent to the GS-7 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient - outpatient - or interdisciplinary setting
• Creditable experience at this level include - but are not limited to: ensuring accurate and timely scheduling of appointments
• providing guidance to staff members - to include changes in policies and procedures
• creating and maintaining employee work schedules
• and acting as a liaison among Advanced MSA staff - patients - and other interdisciplinary staff to resolve day-to-day conflicts
• AND Demonstrated Knowledge - Skills - and Abilities
• Candidates must demonstrate all of the KSAs below: Advanced knowledge of managing or leading patient support staff in a clinic
• This includes independently utilizing reference sources - decision making - and empowering the team to collaborate and resolve problems within a complex systems environment
• Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work - performance evaluations - selection of staff - and recommendation of awards and/or advancements
• Ability to collaborate - communicate - and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations
• Ability to provide briefings - orientations - staff development - and training in a patient support setting
• Ability to manage fiscal matters - forecast resource and equipment needs - and identify budget needs
• Note: You must provide detailed information of your experience performed
• Information such as "I was a Medical Support Assistant" is insufficient to determine your qualifications
• Experience must be fully documented on your resume and must include job title - duties - month and year start/end dates AND hour worked per week
• Preferred Experience: Experience leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient - outpatient - or interdisciplinary setting
• Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/
• The full performance level of this vacancy is GS-08
• Physical Requirements: Typically - the Supervisory Medical Support Assistant must be able to operate a computer terminal and be able to manage multiple activities at one time
• Work is generally sedentary
• however - there may be some walking - standing - bending - and carrying of light items.

Duties

• Supervisory MSA's are responsible for answering questions for lower graded staff relating to healthcare services in an inpatient or outpatient setting
• They monitors work assignments - provides evaluations of employee performance - resolves daily workplace issues - maintains efficient workflow - and creates a positive work environment
• Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics and have full supervisory responsibility for supervising at least one subordinate team leader or supervisor
• Assignments at this level include - but are not limited to: Assigning and evaluating work of subordinate staff
• Resolving complex problems to ensure patient services are met
• Evaluating new products - equipment - and systems in order to make recommendations for improved operations
• Identifying educational or training needs of subordinate staff
• Evaluating employee performance and taking disciplinary action when necessary
• Extracting and analyzing data in order to provide reports in support of performance measures to senior management
• Routinely communicating with physicians - case managers - and other allied health professional staff using sound interpersonal skills
• Total Rewards of a Allied Health Professional Work Schedule: Monday - Friday - 8:00am - 4:30pm Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases
• When setting pay - a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade)
• Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual - based on prior [work experience] or military service experience
• Parental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a child
• Child Care Subsidy: After 60 days of employment - full time employees with a total family income below $144 -000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Ad-hoc telework may be eligible upon Supervisory discretion Virtual: This is not a virtual position
• Functional Statement #: 40844-F Permanent Change of Station (PCS): Not Authorized