Supervisory Medical Support Assistant

US-Department-of-Veterans-Affair; Louisville (KY); On-site; USD 54,000 - 72,000; Full time

Job summary

US Department of Veterans Affairs in Louisville, KY, is seeking a Supervisory Medical Support Assistant for the Robley Rex VAMC Business Office at the Greenwood Community Based Outreach Clinic. The role involves overseeing receipt, intake, and indexing of health and administrative information to support patient care and clinic operations.

Basic requirements include U.S. citizenship, a high school diploma or GED, English proficiency, and no mandatory experience.

Qualifications

• One year of experience leading or supervising MSAs or equivalent administrative patient support staff in a non-VA setting is preferred, but experience requirements note no minimum in basic requirements.
• Demonstrated knowledge of managing patient flow, scheduling, and interdepartmental communication.
• Ability to provide briefings, orientations, and staff development.

Responsibilities

• Receipt, intake, and indexing of health and administrative information.
• Lead or supervise MSAs and related staff to ensure accurate scheduling and office operations.
• Act as liaison among staff, patients, and interdisciplinary teams to resolve day-to-day conflicts.

Skills

Staff supervision

Policy interpretation

Customer service

Coordination

Communication

Education

High school diploma / GED

Job description

The incumbent serves as a Supervisory Medical Support Assistant with the Robley Rex VAMC Business Office at the Greenwood Community Based Outreach Clinic. The incumbent performs duties related to the receipt, intake, and indexing of health and administrative information.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• Citizenship. Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407(a).
• Experience. No experience required.
• Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• Licensure/Certification/Registration. None
• English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).
• Certification. None required.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

GS-8 Grade Determinations

In addition to the basic requirements above, applicants must meet the following experience:

Experience

One year of experience equivalent to the GS-7 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. Creditable experience at this level include, but are not limited to: ensuring accurate and timely scheduling of appointments; providing guidance to staff members, to include changes in policies and procedures; creating and maintaining employee work schedules; and acting as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts.

Demonstrated Knowledge, Skills, and Abilities

Candidates must demonstrate all of the KSAs below

• Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.
• Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.
• Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.
• Ability to provide briefings, orientations, staff development, and training in a patient support setting.
• Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.

Note

You must provide detailed information of your experience performed. Information such as "I was a Medical Support Assistant" is insufficient to determine your qualifications. Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hour worked per week.

Preferred Experience

Experience leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting.

Reference

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-08.

Physical Requirements

Typically, the Supervisory Medical Support Assistant must be able to operate a computer terminal and be able to manage multiple activities at one time. Work is generally sedentary; however, there may be some walking, standing, bending, and carrying of light items.