Supervisory Medical Support Assistant

VA Detroit; Knoxville (TN); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading healthcare provider is seeking a Supervisory Medical Support Assistant for the Knoxville Community Based Outpatient Clinic. The role involves overseeing MSA activities, managing staff, and ensuring quality support for Veterans. Candidates should have strong administrative skills and experience in a healthcare setting.

Qualifications

• Six months of clerical, office, customer service, or administrative experience.
• One year of above high school education or a combination thereof.

Responsibilities

• Plan and direct programs at medical centers and outpatient clinics.
• Supervise subordinate staff and evaluate their performance.
• Responsible for data analysis to support performance reports.

Skills

Proficiency in English

Administrative supervision

Collaboration

Staff training

Fiscal management

Independent decision-making

Job description

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Summary
The incumbent serves as Supervisory Medical Support Assistant (MSA) at the Knoxville Community Based Outpatient Clinic (CBOC) as part of an inter-professional healthcare team. Supervisory MSA provides support across multiple ancillary and inter-professional clinics and determines the needs of the Veteran/caregiver. The MSA is responsible for routing clinical questions to appropriate clinical staff.

Duties
Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics and have full supervisory responsibility for supervising at least one subordinate team leader or supervisor. Assignments include: assigning and evaluating subordinate staff work; resolving complex problems; evaluating new products, equipment, and systems; identifying training needs; making final hiring decisions; evaluating performance; and taking disciplinary actions. The employee has full administrative and professional responsibility for planning and directing the MSA's activities. Responsible for data analysis to support performance reports for senior management.

Work Schedule: Monday - Friday, 7:45AM to 4:30PM

Telework: Approved on an ad-hoc basis

Virtual: Not a virtual position

Functional Statement # 60550F

Additional Info: No relocation or recruitment incentives authorized.

Requirements

• You must be a U.S. Citizen.
• Selective Service Registration required for males born after 12/31/1959.
• Proficiency in English.
• Subject to background/security investigation.
• Complete online onboarding; acceptable ID required (see link).
• Must pass pre-employment physical exam.
• Participation in seasonal influenza vaccination program required.

Qualifications

Applicants pending education/certification completion may be tentatively selected but cannot be hired until all requirements are met.

Basic Requirements

• U.S. Citizenship or eligible non-citizens (per VA policy).
• Proficiency in English.
• Six months of clerical, office, customer service, or administrative experience OR one year of above high school education OR combination thereof.

Experience must demonstrate knowledge of MSA practices or equivalent administrative clinical support in a non-VA setting.

May qualify under Grandfathering Provision if applicable.

Grade Determination GS-08

One year of experience at GS-07 level leading or supervising MSAs or similar staff, with examples including scheduling, guidance, creating schedules, acting as liaison, etc. Candidates must demonstrate KSAs such as administrative supervision, collaboration, staff training, fiscal management, and independent decision-making.

Experience must be documented with job title, duties, dates, hours/week.

Physical Requirements

Primarily sedentary work with walking, handling multiple demands, prolonged computer use, and occasional stairs.

Education

No educational substitution at this grade level.