Medical Support Assistant

VA Detroit; Washington (District of Columbia); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare provider in Washington, DC is seeking a Medical Support Assistant for the Radiology Service. The role involves managing patient appointments, verifying information, and providing administrative support. Candidates must be U.S. citizens and proficient in English. Excellent customer service skills and knowledge of medical terminology are essential.

Qualifications

• Experience or education requirements for GS-05 level.
• Knowledge of medical terminology and appointment scheduling.

Responsibilities

• Schedule, cancel, and reschedule patient appointments.
• Serve as an initial contact point for scheduling and medical records.
• Provide excellent customer service in radiology clinics.

Skills

Customer Service

Medical Terminology

Appointment Scheduling

Education

Accredited Degree

Job description

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Summary

The incumbent serves as a Medical Support Assistant assigned to the Radiology Service at Washington, DCVAMC. The role involves administrative tasks related to patient care, including access management, answering phones, greeting patients, relaying messages, scheduling appointments, and verifying provider orders in accordance with scheduling guidelines.

Duties

• Schedule, cancel, and reschedule patient appointments and consults.
• Enter no-show information and monitor appointment requests from electronic sources.
• Participate in team huddles to determine daily clinic needs.
• Monitor inpatient and outpatient appointments.
• Verify and update patient demographics and insurance information during check-in.
• Coordinate administrative functions for transfers and determine appointment types based on eligibility.
• Serve as an initial contact point for scheduling, electronic orders, and medical records.
• Utilize computerized data entry and information systems related to patient care.
• Apply knowledge of medical records, terminology, and procedures.
• Identify and resolve administrative and clinical access issues.
• Act as a receptionist in radiology clinics, providing excellent customer service.

Work Schedule

Monday - Friday; 8:00am - 4:30pm

Additional Details

Not available for telework or virtual work. No relocation or recruitment incentives authorized.

Requirements

Include detailed resume with job titles, duties, dates, and hours. Must be a U.S. citizen, proficient in English, and meet security/background checks. Participation in flu vaccination is required.

Qualifications

Experience or education requirements detailed for GS-05 level, including knowledge of medical terminology, appointment scheduling, and customer service skills. Specific KSAs are listed.

Education

Only accredited degrees recognized by the U.S. Department of Education are accepted. Foreign education requires additional documentation.

Additional Information

Details on service credit, application process, veteran preference, and benefits are provided. Emphasis on clear, specific experience descriptions and verification processes.