Supervisory Medical Support Assistant

Veterans Health Administration; Gardena (CA); On-site; USD 69,000 - 90,000; Full time

Job summary

The Veterans Health Administration, Long Beach VA Health Care System, is hiring a Supervisory Medical Support Assistant for the Gardena Clinic. This role supports scheduling, charting, and coordinating patient care within the Interdisciplinary Team, ensuring accurate workload credit and proper demographics.

Work hours are 8:00 am to 4:30 pm with no telework. The posting notes eligibility and that relocation incentives are not authorized.

Qualifications

• There is no education substitution for this position.
• Foreign education must be accompanied by a foreign equivalency certificate for credit.

Responsibilities

• Scheduling, canceling and rescheduling patient appointments and consults.
• Entering no-show information and monitoring wait lists.
• Preparing for clinic visits and maintaining medical records.
• Verifying demographics and insurance information.
• Ensuring workload credit and follow-up for interdisciplinary team care.

Job description

• Department: Department of Veterans Affairs

The Long Beach VA Health Care Systems Health Administration Service is recruiting for one (1) Supervisory Medical Support Assistant at the Gardena Clinic. Welcome to VA Long Beach Tibor Rubin - History

Key Responsibilities

Scheduling, canceling, re-scheduling patient's appointments and/or consults Entering no-show information Monitoring electronic wait lists Preparing for clinic visits Establishing and maintaining medical outpatient and inpatient charts as well as administrative records Monitoring both inpatient and outpatient appointments for areas of responsibility Obtaining medical information from patients Coordinating information and actions related to patient care and services Ensuring encounter forms are completed in order to obtain appropriate workload credit Verifying and updating demographics and insurance information Ensures that the Interdisciplinary Team setup (including consult category of care) is closely monitored to effectively support the needs of the VA clinics, and make any necessary adjustments.

Work with the team to reinforce the plan of care and self-help solutions Managing consult metrics to verify and validate accuracy and resolve issues Participates and provides input in problem solving on operational issues or procedures in team meetings Other duties as assigned Work Schedule: 8:00am - 4:30pm Compressed/Flexible: Not Authorized Telework: Not Authorized Virtual: This is not a virtual position Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements & Education

IMPORTANT: There is no education substitution for this position. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $69220 – $89983/yr.

What is the application deadline?

Applications close on 2026-10-09.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.