Medical Support Assistant

Veterans Health Administration; Las Vegas (NV); On-site; USD 54,000 - 71,000; Full time

Job summary

The Veterans Health Administration in North Las Vegas, NV is seeking an Administrative Specialist to provide front-desk support, admissions processing, and patient registration within Nursing, Mental Health, Southern Nevada Healthcare System.

You will schedule appointments, verify provider orders in CPRS, coordinate transfers, and communicate with clinical staff to expedite care while upholding Veteran-centered care principles.

Qualifications

• Submit transcript with your application.
• Certificate of Foreign Equivalency required if using foreign education.
• Education recognized by the U.S. Department of Education may be used.

Responsibilities

• Provide administrative support for staff and manage admissions/registrations.
• Schedule appointments and verify provider orders per scheduling guidelines.
• Coordinate patient transfers and ensure CPRS entries are accurate.
• Greet visitors, answer phones, and relay messages to staff.
• Maintain equipment and support front desk operations.
• Uphold Veteran-Centered Care principles in daily work.

Skills

Administrative support

Scheduling

Communication

Multitasking

Customer service

Tools

CPRS

Job description

• Department: Department of Veterans Affairs

This position is located in Nursing, Mental Health, Southern Nevada Healthcare System, North Las Vegas NV 89086. This job will close when we have received 50 applications, which may be sooner than the closing date.

Key Responsibilities

Major Duties - Responsible for delivering administrative support for staff. Is responsible for the processing of hospital admissions, registration of patients; entering workload date and validation. Will develop and hone skills to be able to verify patients address, telephone and responsible caregiver upon admission to unit. Assures accuracy and completeness.

Continually monitors patient flow, identifies existing and potential problems areas or delays in processing a Veteran's medical care request. Initiates action with the clinical staff to expedite the case and ensure the smooth flow of patient care from reception though disposition.

- Answers patient call light, either in person or electronically, and ensure patient requests are passed along to the appropriate nursing staff (e.g., Charge Nurse, Primary Nurse, Nursing Assistant, etc.). - Make necessary arrangements for emergency transfers to and from VA and private hospitals and prepares necessary paperwork in a prompt manner for cost containment.

- Provide reception and support at the front desk by greeting visitors, answering phone calls, forwarding phone calls to staff, and taking messages for them. The MSA will answer the phone with a salutation, state name, location of the unit, and ask how he/she may be of service. - Accurately communicates a variety of Physician's orders involving patient activities and routes information to appropriate departments, i.e., dietary, pharmacy.

- Responsible for scheduling appointments, including interpreting, and verifying provider orders in accordance with Veterans Health Administration (VHA) national scheduling guidelines, as assigned.

Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; monitoring inpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; accurately assures physician orders are entered into CPRS properly; relates to staff, patients and family members in a patient centered care manner.

- Communicates with all departments and Nursing Officer (NOD) to coordinate the admission of patients. Notifies appropriate personnel and supporting departments of a patient admission, transfer, discharge, or death. - Review's patient chart prior to arrival on unit for the presence of admission orders and the need for special equipment and procedures (i.e., isolation, specialty beds, telemetry).

Notifies primary nurse and obtains equipment needed for patient care (i.e., telemetry). Notifies telemetry personnel of admission and necessary information when telemetry is required. - Demonstrates and adheres to all aspects of Veteran Centered Care concepts, Integrity, Commitment, Advocacy, Respect, Excellence (ICARE), and the Code of Conduct in daily work/interactions with others.

- Interacts with patients, supervisors, staff, volunteers, visitors, and non-VA personnel reflecting a working knowledge of cultural differences in language communication style, physical limitations, and other diversity-related factors. - Files documents as needed (e.g., patient information, scanning and review correct location in CPRS, etc.).

- Responds in a timely manner to special requests by the Nurse Manager/Assistant Nurse Manager and prioritizes urgent matters appropriately. - Place's page/phone call requests for medical, nursing, and ancillary staff, as well as for emergencies (i.e., code blue, etc.). - Scans forms/documents for inclusion in the electronic medical record (CPRS). - Maintains up to date phone list of frequently called numbers for use on the unit, along with the emergency cascade call list.

- Enters maintenance requests into appropriate computer application system and follows up on the completion of those requests. Notifies appropriate personnel if request is an emergency. Develops record keeping system for maintenance requests and keeps up to date.

- Sets up or reprocess Reusable Medical Equipment (RME) as applicable and be certified annually on the specific equipment for which they are responsible (e.g., cleaning of Vocera® devices, wheelchair, telemetry units, other medical equipment, etc.). - Performs other duties as assigned within the scope of the position. Work Schedule: To Be Determined. Telework: Not Available Virtual: This is not a virtual position.

Functional Statement#: 593-11618-F, 593-11619-F, 593-11494-F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements & Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $54488 – $70835/yr.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-10-05.

Who is eligible to apply?

This position is open under the 'Fed Competitive' hiring path.