SUPERVISORY MEDICAL SUPPORT ASSISTANT

U.S. Department of Veterans Affairs; Chicago (IL); On-site; USD 60,000 - 85,000; Full time

Job summary

The U.S. Department of Veterans Affairs seeks a Supervisory Medical Support Assistant for the Emergency Department at Jesse Brown VA Medical Center in Chicago, IL. The role oversees MSAs, coordinates clerical and patient support tasks, and ensures efficient patient flow in a fast-paced hospital setting.

Applicants must meet federal requirements, including English proficiency and education/experience criteria. This position offers federal benefits and a structured work schedule.

Qualifications

• Six months experience in clerical, office, customer service or administrative work.
• One year of full-time academic study (30 semester hours / 45 quarter hours) or equivalent.
• Education from an accredited technical school, junior college, college or university.

Responsibilities

• Assigns and evaluates the work of subordinate staff.
• Resolves complex problems to ensure patient services are met.
• Evaluates new products, equipment, and systems to improve operations.
• Identifies educational or training needs of staff.
• Plans and directs the activities of the MSA’s.
• Extracts and analyzes data to provide performance reports to senior management.
• Maintains confidentiality of information and communicates with physicians and staff.
• Works independently following guidelines, precedents, and regulations.
• Work Schedule: Monday–Friday 8:00am-4:30pm; every other weekend.
• Telework: Not Available; Virtual: This is not a virtual position.

Skills

Staff supervision

Communication

Training

Organizational skills

Education

Six months clerical/office experience

One year of college study or equivalent

Accredited school education (technical/junior college/college/university)

Job description

Summary

The Supervisory Medical Support Assistant position is in the Emergency Department located at Jesse Brown VA Medical Center located at 820 S Damen Ave - Chicago - IL 60612.

Summary

The Supervisory Medical Support Assistant position is in the Emergency Department located at Jesse Brown VA Medical Center located at 820 S Damen Ave - Chicago - IL 60612.

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• CITIZENSHIP: Must be a United States Citizen .ENGLISH: Must be proficient in basic written and spoken English
• EDUCATION/EXPERIENCE:Must possess six (6) months experience of clerical - office - customer service or administrative other work that indicates the ability to acquire the particular knowledge and skill necessary to perform the duties of the Medical Support Assistant
• OR - Must have successfully completed one (1) year above high school
• This education must have been obtained in an accredited technical school - junior college - college or university
• One year of full-time academic study is defined as 30 semester hours - 45 quarter hours - or the equivalent in a college or university
• (TRANSCRIPTS REQUIRED) OR - Equivalent combinations of experience and education are qualifying for entry level
• (TRANSCRIPTS REQUIRED) IN ADDITION TO MEETING THE BASIC REQUIREMENTS LISTED ABOVE - YOU MUST MEET THE GRADE REQUIREMENTS AT THE GS-8 LEVEL TO QUALIFY FOR THIS POSITION
• GS-8 LEVEL GRADE REQUIREMENTS:SPECIALIZED EXPERIENCE: Must have one (1) year of specialized experience equivalent to the GS-7 grade level - leading or supervising MSAs or equivalent administrative patient support staff in a medical inpatient - outpatient or interdisciplinary setting
• Specialized experience must include the ability to organize work - set priorities - and delegate tasks/responsibilities in order to meet deadlines
• skill in communicating with individuals in order to obtain the desired effect - ensuring compliance with established policies and regulations
• ability to provide staff development and training
• ability to manage staffing requirements - manage priorities - and coordinate work in order to complete duties in an accurate and timely manner
• ability to follow-up on pending issues and demonstrating an understanding of the impact of incomplete work
• and the ability to review and monitor data to ensure all reports are complete and accurate
• advanced knowledge of managing a clinic
• advanced knowledge of policies and procedures associated with operational activities that affect patient flow - patient care - and the revenue process
• and advanced knowledge of medical terminology
• AND - KNOWLEDGE - SKILLS - AND ABILITIES: You also must demonstrate the following KSAs: KSA - 1
• Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work - performance evaluations - selection of staff - and recommendation of awards and/or advancements
• KSA - 2
• Ability to collaborate - communicate - and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations
• KSA - 3
• Ability to provide briefings - orientations - staff development - and training in a patient support setting
• KSA - 4
• Ability to manage fiscal matters - forecast resource and equipment needs - and identify budget needs
• KSA - 5
• Advanced knowledge of managing or leading patient support staff in a clinic
• This includes independently utilizing reference sources - decision making - and empowering the team to collaborate and resolve problems within a complex systems environment
• Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/
• The full performance level of this vacancy is GS-08 Physical Requirements: The work is primarily sedentary
• Physical demands do not exceed those of a typical office setting
• There may be some walking - standing twisting - turning - sitting - pushing - bending - repetitive keyboarding - or carrying of light items
• Some positions may require sitting for long periods of time at a computer terminal typing data while talking on a telephone headset.

Duties

• Major Duties: -Assigns and evaluates the work of subordinate staff .-Resolves complex problems to ensure patient services are met
• -Evaluates new products - equipment - and systems in order to make recommendations for improved operations
• -Identifies educational or training needs of staff.-Makes final decision on selections for vacant positions
• -Evaluates performance and takes disciplinary action when necessary
• -Responsible for planning and directing the activities of the MSA's
• -Extracts and analyzes data in order to provide reports in support of performance measures to senior management
• -Plans and organizes work to meet local and VA-wide time frames to complete analysis requirements - reports and special assignments
• -Reports backlogs - difficulties in meeting deadlines - uncooperative physicians - or difficulty in securing information from clinicians or the record
• -Responsible for maintaining the confidentiality of information obtained to carry out required duties .-Communicates with physicians - case managers - and other allied health professional staff
• -Works independently making decisions based on guidelines - precedents and regulations
• -Other related duties as assigned
• Work Schedule: Monday- Friday 8:00am -4:30pm and every other weekend
• Telework: Not Available Virtual: This is not a virtual position
• Functional Statement #:08103F Relocation/Recruitment Incentives: NOT AUTHORIZED Permanent Change of Station (PCS): Not Authorized Pay: Competitive salary and regular salary increases
• Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual - based on prior [work experience] or military service experience
• Parental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a child
• Child Care Subsidy: After 60 days of employment - full time employees with a total family income below $144 -000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) PCS Appraised Value Offer (AVO): Not Authorized