Medical Support Assistant

U.S. Department of Veterans Affairs; Kansas City (MO); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid Time Off

Parental Leave

Federal pension / 401K

Job summary

The U.S. Department of Veterans Affairs in Kansas City seeks a Medical Support Assistant to assist in outpatient clinics at the full performance level (GS-5).

The role involves patient check-in, scheduling, and initial guidance under supervision to ensure efficient clinic operations. Candidates should have a high school diploma or GED, knowledge of medical terminology, and the ability to use electronic health records.

Qualifications

• High school diploma or GED required.
• Advanced knowledge of medical terminology relevant to clinic operations.
• Strong customer service skills with the ability to resolve concerns.
• Ability to operate electronic health records and scheduling systems.
• Excellent communication and professional demeanor.

Responsibilities

• Assist with patient check-in and scheduling in outpatient clinics.
• Maintain and update patient records in electronic health records systems.
• Answer patient inquiries and route to appropriate staff as needed.
• Support clinic operations under supervision to ensure smooth workflows.

Job description

Summary

This position serves as a Medical Support Assistant (MSA) in the Office of Community Care Service Line (OCC) - at the Kansas City VA Medical Center (KCVAMC). Incumbent is under the supervision of the Supervisory Medical Support Assistant and works within the. Outpatient Care Clinics. This is the full performance level for the MSA series. At this level - incumbent independently performs a full range of duties related to the delivery of healthcare services in the assigned work area.

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• Experience
• None
• Education
• High school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education
• Licensure/Certification/Registration
• None
• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
• Grandfathering Provision
• Employees in VHA in this occupation - under a permanent - appropriate - and legal placement on the effective date of the qualification standard - are considered to have met all qualification requirements for the grade and/or assignment held - including positive education and registration/certification where applicable
• For employees who do not meet all the basic or assignment-specific requirements in this standard but met the qualifications applicable to the position at the time they were appointed - the following provisions apply: Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed on a temporary or permanent basis until they fully meet the basic requirements of the standard
• Employees retained in this occupation under this provision who subsequently leave the occupation lose protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation
• Experience
• Creditable Experience
• To be creditable - the experience must have required the use of knowledge - skills - and abilities (KSAs) associated with current MSA responsibilities or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient setting
• Experience satisfying this requirement may be paid or non-paid employment as an MSA or an equivalent position in a non-VA hospital or clinic setting
• Part-Time Experience
• Part-time experience is creditable according to its relationship to a full-time workweek
• For example - an individual employed 20 hours per week - or on a half-time basis - would receive credit for 1 full-time workweek for each 2 weeks of service
• Quality of Experience
• Qualifying experience must be at a level comparable to MSA experience or equivalent administrative clinical support role in a non-VA medical inpatient or outpatient setting at the next lower grade level of the position being filled
• For all assignments above the full performance level (FPL) - the higher-level duties must consist of significant scope - administrative independence - complexity - and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time
• Grade Determinations: In addition to the basic requirements for employment - candidates MUST meet the following grade-determining criteria for placement at grade levels specified
• Medical Support Assistant - GS-05
• Experience or Education
• Experience
• One year of creditable experience equivalent to the next lower grade
• OR Education
• Two years of education above high school
• AND Knowledge - Skills - and Abilities (KSAs)
• In addition to the experience or education above - the candidate MUST demonstrate the following KSAs: Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients
• Skill in customer service with the ability to identify customer concerns - and refer to the appropriate staff - as necessary - to ensure a satisfactory resolution
• Ability to operate computerized programs and systems in order to enter - modify - and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records - scheduling systems - and/or reports
• Ability to schedule medical appointments in a clinical setting
• Ability to work independently in the accomplishment of a wide variety of duties performing patient support work
• Ability to communicate effectively and professionally in person - electronically - and/or by telephone - with internal and external customers
• Preferred Experience: Microsoft Office Experience Preferred Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/
• The full performance level of this vacancy is GS-5. The actual grade at which an applicant may be selected for this vacancy is GS-05
• Physical Requirements: The work is primarily sedentary
• Typically - the employee sits comfortably to do the work
• However - there may be some walking - standing - bending - carrying light items such as papers - books and small parts - etc
• No special physical demands are required to perform the work
• For more information on this qualification standard - please visit: https://www.va.gov/ohrm/QualificationStandards/.

Duties

• VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional Work Schedule: Mon-Fri 7:30am - 4:00pm Full - Time Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year) Parental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a child
• Child Care Subsidy: After 60 days of employment - full time employees with a total family income below $144 -000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position
• Functional Statement #: 00000 Permanent Change of Station (PCS): Not Authorized