Medical Support Assistant (Advanced)

U.S. Department of Veterans Affairs; Lubbock (TX); On-site; USD 42,000 - 70,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant to manage outpatient appointment scheduling, review clinic utilization, and support interdisciplinary teams. You will work with CPRS and VistA systems, coordinate care with clinicians, and participate in daily team huddles to improve patient flow.

The role requires strong English communication, a high school diploma, and ability to work in a fast-paced environment with adherence to VA policies and procedures.

Qualifications

• High school diploma or GED required.
• Experience with electronic health records or scheduling systems preferred.
• Proficiency in English for spoken and written communication.

Responsibilities

• Maintain patient appointment schedules for outpatient clinics.
• Review clinic utilization and assist with access contingency plans.
• Schedule appointments per VA Directives and guidelines.
• Update CPRS records and support team huddles and meetings.
• Manage patient information and coordinate with the care team.

Skills

EHR systems

Scheduling systems

Communication

Team collaboration

English proficiency

Education

High school diploma

Tools

CPRS

VistA

ISS

Job description

Summary

The Advanced Medical Support Assistant (MSA) is a highly specialized position and performs multiple duties. The incumbent may serve as a Clerk in VHA Patient Aligned Care Team (PACT) or Specialty Care Support Team.

Qualifications

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• Citizenship: Be a citizen of the United States (U.S.)
• Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C.
• 7407(a)
• Experience: No experience required
• Education: High school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education
• Licensure/Certification/Registration: None Physical Requirements: See VA Directive and Handbook 5019 - Employee Occupational Health Service for requirements
• See VA Directive and Handbook 5019 - Employee Occupational Health Service for requirements
• English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C.
• 7403(f)
• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
• Grade Determinations: In addition to the basic requirements for employment listed above - the following education and experience criteria must be met when determining the grade of candidates
• GS-06: Experience: One year of experience equivalent to the GS-5 grade level
• Demonstrated Knowledge - Skills - and Abilities
• Candidates must demonstrate all of the KSAs below: i
• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g
• medical doctors - nurse practitioners - physician assistants - psychologists - psychiatrists - social workers - clinical pharmacists - and nursing staff) to accomplish team goal setting to ensure medical care to patients is met
• ii
• Ability to independently set priorities and organize work to meet deadlines - ensuring compliance with established processes - policies - and regulations
• iii
• Ability to communicate tactfully and effectively - electronically - by phone - in person - and in writing - with internal and external customers
• This may include preparing reports in various formats and presenting data to various organizational levels - as well as resolving patient concerns
• iv
• Advanced knowledge of the technical health care process (including - but not limited to - scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care
• v
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow - and patient support care administrative functions to include - but not limited to appointment cycles - outside patient referrals - follow-up care - overbooking - provider availability - etc
• vi
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians
• Preferred Experience: Experience working in a Mental Health or Behavorial health clinical setting
• Experience using electronic health record and scheduling systems
• Preferably CPRS - vistA and Integrated Scheduling System(ISS)
• Experience supporting interdisciplinary clinical teams in a high volume Mental/Behavorial Healthcare setting
• Experience managing complex patient scheduling involving recurring appointments or specialized treatments programs
• Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/
• The full performance level of this vacancy is GS-06
• Physical Requirements: Physical aspects associated with work required of this assignment are typical for the occupation and would generally not require a pre-placement examination.

Duties

• Total Rewards of a Allied Health Professional Duties Include but are not limited to: Responsible for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics
• Review the clinic utilization by using various reports and assist with clinic access contingency plans
• Schedule appointments in accordance with current established VA/VHA Directives - Handbooks - policies and procedures
• Review active/pending consults - Electronic Wait List - and Recall List reports for accuracy and disposition
• Collects - scans and updates health insurance information serving a major role in the revenue process
• Ensure all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS)
• Incumbent fully participates in the daily teamlet huddles and weekly team meetings to manage and plan patient care
• setting priorities and deadlines - adjusting the patient/workflow and sequencing of the work to meet team and patient needs
• Work Schedule: Monday - Friday
• 0800-1630 Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Auth Pay: Competitive salary and regular salary increases
• When setting pay - a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade)
• Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual - based on prior [work experience] or military service experience
• Parental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a child
• Child Care Subsidy: After 60 days of employment - full time employees with a total family income below $144 -000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position
• Functional Statement #: 55080-F Permanent Change of Station (PCS): Not Authorized