Supervisory IT Specialist (Systems Analysis/Operating Systems)

US Military Treatment Facilities under DHA; Fort Carson (CO); On-site; USD 65,000 - 90,000; Full time

Job summary

Evans Army Community Hospital, Health Information Technology Division (HIT) at Fort Carson, CO, seeks a Supervisory IT Specialist (Systems Analysis/Operating Systems) to lead IT staff and advise on system matters. The role requires experience managing physical and virtual operating systems, delivering reliable IT support in a medical setting, and strong communication with management and customers.

Direct Hire eligibility applies for qualified federal candidates.

Qualifications

• Attention to Detail: thorough and accurate work, even under stress.
• Customer Service: resolve problems and ensure satisfaction.
• Oral Communication: clear, audience-aware presentations.
• Problem Solving: evaluate alternatives and inform decisions.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

About the Position

This position is with the Evans Army Community Hospital, Health Information Technology Division (HIT) located on Fort Carson, CO.

Direct Hire Solution

This is a Direct Hire Solution Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected.

Eligibility

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Experience Requirements

To qualify based on your experience, your resume must describe at least one year of experience which prepared you to do the work in this job.

Basic Requirement for Supervisory IT Specialist (Systems Analysis/Operating Systems)

Specialized and Other Experience

One year of specialized experience which includes demonstrated experience performing IT systems administration and supervisory duties in a medical environment; Leading IT staff responsible for troubleshooting and resolving technical issues; managing physical and virtual operating systems; and advising management on IT system matters or needed changes to policies and procedures. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-11).

Specialized Experience Details

The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined:

• (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others.
• (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation.
• (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information.
• (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate.