Information Technology Specialist (Policy and Planning/Information Security)

US Military Treatment Facilities under DHA; Altus (OK); On-site; USD 90,000 - 120,000; Full time

Job summary

The US Military Treatment Facilities under DHA is seeking an IT Specialist (Policy and Planning/Information Security) at Altus Air Force Base, Oklahoma. The role requires specialized IT experience and focuses on supporting cybersecurity measures, IT policy evaluation, and user guidance.

Located at the 97th Medical Group, Altus AFB, this position emphasizes attention to detail, customer service, and effective communication as core competencies for successful IT operations and mission support.

Qualifications

• Attention to detail demonstrated by thorough, accurate work.
• Customer service orientation with ability to address user needs.
• Oral communication skills for presenting information clearly to varied audiences.
• Problem-solving ability to identify and evaluate IT-related concerns.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

About the Position:

This position is located at the 97th Medical Group, Altus Air Force Base in Oklahoma. This is a Direct Hire Solicitation Who May Apply: US Citizens. In order to qualify, you must meet the education requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Basic Requirement for Information Technology Specialist (Policy and Planning/Information Security):

Specialized and Other Experience: One year of specialized experience which includes managing information technology operations by supporting network or systems administration, implementing cybersecurity measures, assisting with the development or evaluation of IT policies, and providing technical guidance to users or other staff. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-12).

The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined:

1. (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others.
2. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation.
3. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information.
4. (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate.

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.