Supervisory IT Specialist (Customer Support)

Joint Activities; Fort Bragg (NC); On-site; USD 80,000 - 110,000; Full time

Job summary

Joint Activities at Fort Bragg seeks a Supervisory IT Specialist (Customer Support) to lead IT support teams and coordinate end-user services in a high-demand environment. You will oversee technical, logistical, and customer-facing tasks to ensure timely, quality support for mission-critical IT equipment and infrastructure.

The role requires strong communication, detail orientation, and strategic problem-solving to meet evolving user needs and agency objectives on site at Fort Bragg.

Qualifications

• Attention to Detail – thorough and accurate work, even in stressful situations.
• Customer Service – resolve issues and maintain customer satisfaction.
• Oral Communication – clearly convey information to diverse audiences.
• Problem Solving – analyze problems and develop practical solutions.
• Decision Making – exercise sound judgment to achieve mission objectives.

Responsibilities

• Leading or serving as a team leader for technical, logistical, or support personnel to assign tasks, monitor workflows, and meet project milestones.
• Developing, defending, and executing fiscal year spend plans and analyzing vendor technical data to recommend optimal network procurement solutions that align to system life cycle management needs.
• Administering supply chain operations, inventory control, and asset accountability procedures for high-value technological equipment.
• Analyzing and resolving new and existing IT hardware requirements to ensure end-user needs are met and deployed information technology equipment remains fully aligned with mission objectives.

Job description

About the Position:

Serves as a Supervisory IT Specialist (Customer Support) for the Joint Activities located at Fort Bragg, North Carolina. Only resumes up to a total of two pages will be accepted.

Who May Apply:

US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience:

1. leading or serving as a team leader for technical, logistical, or support personnel to assign tasks, monitor workflows, and meet project milestones;
2. developing, defending, and executing fiscal year spend plans and analyzing vendor technical data to recommend optimal network procurement solutions that align to system life cycle management needs;
3. administering supply chain operations, inventory control, and asset accountability procedures for high-value technological equipment;
4. analyzing and resolving new and existing IT hardware requirements to ensure end-user needs are met and deployed information technology equipment remains fully aligned with mission objectives.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-12). The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the competencies, as defined:

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and respond appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate.
5. Decisi