Senior IT Support Lead – Customer Operations

Joint Activities; Fort Bragg (NC); On-site; USD 80,000 - 110,000; Full time

Job summary

Joint Activities at Fort Bragg seeks a Supervisory IT Specialist (Customer Support) to lead IT support teams and coordinate end-user services in a high-demand environment. You will oversee technical, logistical, and customer-facing tasks to ensure timely, quality support for mission-critical IT equipment and infrastructure.

The role requires strong communication, detail orientation, and strategic problem-solving to meet evolving user needs and agency objectives on site at Fort Bragg.

Qualifications

• Attention to Detail – thorough and accurate work, even in stressful situations.
• Customer Service – resolve issues and maintain customer satisfaction.
• Oral Communication – clearly convey information to diverse audiences.
• Problem Solving – analyze problems and develop practical solutions.
• Decision Making – exercise sound judgment to achieve mission objectives.

Responsibilities

• Leading or serving as a team leader for technical, logistical, or support personnel to assign tasks, monitor workflows, and meet project milestones.
• Developing, defending, and executing fiscal year spend plans and analyzing vendor technical data to recommend optimal network procurement solutions that align to system life cycle management needs.
• Administering supply chain operations, inventory control, and asset accountability procedures for high-value technological equipment.
• Analyzing and resolving new and existing IT hardware requirements to ensure end-user needs are met and deployed information technology equipment remains fully aligned with mission objectives.

Job description

Joint Activities at Fort Bragg seeks a Supervisory IT Specialist (Customer Support) to lead IT support teams and coordinate end-user services in a high-demand environment. You will oversee technical, logistical, and customer-facing tasks to ensure timely, quality support for mission-critical IT equipment and infrastructure.

The role requires strong communication, detail orientation, and strategic problem-solving to meet evolving user needs and agency objectives on site at Fort Bragg.